Request for Order Cancellation – Mis-selling and Technical Obstacles
vor 3 Stunden
Hello @Telekom Hilft Team,
I need help cancelling an order because it was based on misleading information (Fehlberatung) provided by a sales agent.
- Deception regarding Presence: The agent told me my presence was not required for the switch. However, I have now been informed that a technician requires access to the building's basement/connection box.
- Technical Impossibility: I am a frequent traveler and will be out of the country for several months starting February 12, 2026. Because I will not be present and I do not have access to the basement, the activation is technically impossible.
- Withdrawal of Consent: Since the technical requirements were hidden from me at the time of signing, I am contesting the validity of this contract.
I have already tried the hotline, but there was a language barrier. I request that this order be storniert (cancelled) immediately before the activation date. I want to remain with my current provider (Vodafone) to ensure my smart home devices stay online while I am away.
Best regards,
Hinweis:
Dieser Beitrag wurde von Waage1969 am 27.01.2026 17:00 eskaliert.
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