Router Online nicht leuchtet

Question

On the router that does not light online.

This has been the case since 28.11.2019. On that day, the agent of the customer center said it is a problem with the router and received a new router on 30.11.2019. Unfortunately, the same problem persists.

Christina P. · Accepted Answer

Super @pranavsuresh02, vielen Dank für die Rückmeldung.Falls du in Zukunft Fragen oder Anliegen haben solltest, kannst du dich gerne jederzeit an uns wenden.Liebe Grüße Christina P.

Anonymous User · Answer

@pranavsuresh02  The favorite router type here in this forum is the model : 'The router' - withount mentionningtype, installed firmware version etc. W h i c h  router do you use - a Speedport? Furthermore, the router logfile would be very helpful.  For an easy clarification, plse completeunder Profile Settings ('Profil') - My Settings ('Meine Einstellungen')your customer no. ('Kundennummer') and your phone number ('Rückrufnummer')(unless already done).https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdataThese data can be read only by you and theTelekom employees.So that a direct communication is much easier.Request for short entry as soon as your data are storedby means of the 'Answer button' ('Antworten').Thank you very much.

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