Hi Team,
I purchased a fiber optic modem (Glasfaser-Modem 2) from Telekom and would like to use it with my own router model Mi Router 4A Gigabit Edition.
I have successfully registered the fiber optic modem yesterday.
I need information on what settings I need to configure on my router to access Internet via fiber optic modem. As far as I understand, I need a PPPoE username and password to connect. I never received it from Telekom, as well as Access number (Zugangsnummer).
Maybe I'm wrong and the connection should be established in a different way. If so, please explain how I should proceed.
Thank you.
vor 2 Stunden
Thank you for your contribution to our community 🙂
The required data and settings may differ from model to model. However, you should be able to find this information in the operating instructions of the third-party router 👍🏽
If you still need access data or information, please contact me here again.
Best regards
Timur
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vor einer Stunde
Hi @Timur K.
Thank you for your reply.
I don't have access data - username and password. As I understand, I need to insert username and password in router configuration (in PPPoE settings) to be able to access Internet via fiber optic modem.
Also, as I mentioned, I don't have Access number (Zugangsnummer), and no Connection identifier (Anschlusskennung). Maybe you can help me to find them.
After I successfully registered the fiber optic modem (Glasfaser-Modem 2) yesterday I only received mail from Telekom that "Your fiber optic connection is now set up. Connect your router to fiber optic modem". But no any credentials were sent to me.
I've registered on Customer Portal with my e-mail, thought that I can find some information there, but I cannot even link my contract, when I try - the message "Maintenance work" appears permanently.
Thank you.
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vor einer Stunde
Good evening @UstymenkoF , in this case we have a little limited support, because it's a third party device... So we don't know the exact and correct settings. But: We can help you with the access data. Can you fill in a callback number in your profile and tell us, when you are available for a call? :-)
Kind regards Sven
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vor 48 Minuten
Good evening @Sven Ö.,
Number added. Please call anytime.
Thank you.
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