Thank you for your contribution to our community 🙂

 

The required data and settings may differ from model to model. However, you should be able to find this information in the operating instructions of the third-party router 👍🏽

If you still need access data or information, please contact me here again. 

 

Best regards
Timur

Hi @Timur K.

Thank you for your reply.

I don't have access data - username and password. As I understand, I need to insert username and password in router configuration (in PPPoE settings) to be able to access Internet via fiber optic modem.

Also, as I mentioned, I don't have Access number (Zugangsnummer), and no Connection identifier (Anschlusskennung). Maybe you can help me to find them.

After I successfully registered the fiber optic modem (Glasfaser-Modem 2) yesterday I only received mail from Telekom that "Your fiber optic connection is now set up. Connect your router to fiber optic modem". But no any credentials were sent to me.

I've registered on Customer Portal with my e-mail, thought that I can find some information there, but I cannot even link my contract, when I try -  the message "Maintenance work" appears permanently. 

Thank you.

Normally on all new telekom contracts the easy login is active. That means you don't need any credentials in the PPoE settings. So you can leave both blank or if the router wants something populated in these fields you can enter any nonsense for username ans password.

The bigger problem might be that Telekom requires the VLAN ID 7 in the WAN interface. On my quick internet search about your Router I couldn't find any info that this feature is supported.

Hi @henniero,

Yes, you are right. Unfortunately, there is no option to set VLAN ID 7 in the WAN interface of the router Mi Router 4A Gigabit Edition ((

I have an idea to visit an electronics supermarket tomorrow and buy another router. May someone from Telekom hilft Team please confirm that model Telekom Speedport Smart 4R (not just 4 but exactly 4R) will help me finally connect to internet in my new apartment? Would it work normally with Telekom Glasfaser-Modem 2?

Should I use interface Link/LAN 1 on this router to connect fiber optic modem?

Does router Telekom Speedport Smart 4R have an option to set VLAN ID 7 on the interface to which fiber optic modem is connected?

If I use this router with fiber optic modem only - should I somehow register the router at Telekom for it to start working?

Sorry for so many questions, just want to be sure that this time I'll get everything done properly.

Hi All,

Just want to confirm that with router Telekom Speedport Smart 4R connection finally works.

Thanks to all the contributors for your help!