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Slow internet connection

5 years ago

Liebe Community-Mitglieder,
Da 3 bis 4 Wochen ineternect Verbindung zu Hause ist zu langsam und ich habe versucht, 
über den Kundenservice zu chatten, aber die Reaktion war sehr schlecht.
Scheint, dass das Kundenservice-Team kein Interesse zeigt, das Problem zu verstehen.
Ich hatte im letzten Monat fast 10 Monate und 1 Jahr Schwierigkeiten.
Wie kann ich die Telekom am besten kontaktieren, um das Problem zu verstehen?

553

5 years ago
Du schreibst weder was für einen Tarif du hast, nicht welche Endgeräte, noch was effektiv bei dir Ankommt.

Daher wird es schwer dir was zu raten.
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5 years ago
Aber in so einem Fall findest du mit meiner Nummer in deiner Datenbank.
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5 years ago
@AL223Ich kann mir die Leitung mal ansehen.
schau mal deine PN an, Brief oben rechts!

Gruß Andi
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5 years ago
Hi @AL223, please excuse the long answering time. I checked your line and could'nt find any failure. Your line is a DSL 6000 RAM, which has a range of 2048 KBit/s to 6016 KBit/s. Yout line is actually online with round about 2980 KBit/s. Do you use only Wireless LAN? Maybe you can check the connection via LAN cable, it could be better than. Kind regards, Isabel M.
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5 years ago
This is very bad to ask me to check LAN when I have taken WLAN connection. I cannot buy the new setup box for LAN connection .

Very very bad customer service. I even could not open vedios from Youtube some times,
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5 years ago
Still its slow at home and I dont know why this is happening to me at my house.

Very bad customer service and bad internet provider.
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5 years ago
Good evening @AL223. I have checked your Internet connection and it seems that everything is fine. As my colleague told you, a connection via W-LAN is always vulnerable to many sources, like for example the thickness of the walls or electrical devices. The issue is probably that your device is broken. Which router are you using? Do you have a possibility to try a different router? I look forward to your answer and am confident that we will find a solution. Kind Regards Martin B.
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5 years ago
Hallo Martin,

You can close resuest as I made decision alread to change to other provider .

Regards
AL223

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5 years ago
That's very unfortunate. If you change your mind, please let me know. Kind Regards Martin B.
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