‎Speedpoint Smart 4 DSL error code e0

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Speedpoint Smart 4 DSL error code e0

9 months ago

I got a new landline DSL contract and received the Speedpoint router from Telekom. The technician came to my house and completed installation over 1 week ago but the internet and phone still do not work. The router states error code e0.

I tried the magenta app internet check and it states the router is unreachable. I tried calling customer service but no one speaks English. Any advice? Thanks.

147

9 months ago
@DefCounter: Hello, on what date should the connection be available, what does the order confirmation say?

Regards Ulrich
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9 months ago
Sorry, the Errorcode e0 says the DSL Cable to the Internet ( TAE Box) is not connected, or the Line is broken and you must call the Telekom Support.
When there is no english speeking support agent, maybe a neighbor, who speaks german can help you.
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9 months ago
@DefCounter: I have informed the Telekom team. As it's the weekend now, it may take a while for them to reply. Have you also entered a mobile phone number in your profile?

Greetings Ulrich
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9 months ago
Thanks for your reply. Activation date was 25 July. Thanks for sending to the Telekom team, my mobile number in my profile.
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9 months ago
Hello @DefCounter and welcome to the Community.

I've tried to call you at the number you provided at your profile, unfortunately this number is not assigned. Please check again to see if you have made a mistake with this number.

Kind regards

Malte
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