[Support In English] Moving to a new address - Fiber to ADSL/Ethernet
2 months ago
Dear Telekom Team,
I am moving to a new address and would like to transfer my current internet connection to my new home.
My current address has a fiber optic internet connection. However, my new address does not have fiber optic availability and only supports an Ethernet/ADSL connection. I would appreciate your assistance in checking the available options and arranging the transfer accordingly.
Would it be possible to submit and process the transfer request via email?
I am expected to move on 1 August 2026 and would like to have the internet connection set up at the new address as close to that date as possible.
Thank you very much for your support. I look forward to hearing from you.
Kind regards,
Chathuranga Samarakoon
Note:
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2 months ago
Good evening @Chathu209 . Welcome to our Telekom hilft Community and thank you for the pleasant call.
As discussed I'll check all the options and come back to you, tomorrow afternoon. 😊
Kind regards Sven
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2 months ago
Hello @Chathu209 , I just tried to call you, but didn't reach you. I'll try it again later at around 06:00 pm. 😊
Kind regards Sven
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2 months ago
OK no warries
I'm wating for you rcall.. :)
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2 months ago
Thank you again for the nice call @Chathu209 . As discussed I booked the relocation for next friday and when it's done, we will book the fibre connection.
I'll call you again on next friday afternoon. 😊
Kind regards Sven
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2 months ago
Hey @Sven Ö.
I just tried to connect the router to my new home using cat5, but the internet didn't work. So I hope that the technicians are coming tomorrow.
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2 months ago
A technician came and configured my internet connection. @Sven Ö. Thank you very much for the support.
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1 month ago
Hey @Chathu209 , I'm sorry for the late response and come back tomorrow midmorning.
Kind regards Sven
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1 month ago
Hello @Chathu209 and thanks again for the kind call. As discussed, I ordered the Glasfaser 300 Tariff and keep an eye on the process.
If you have any questions in the meanwhile, just let me know. 😊
Kind regards Sven
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16 days ago
Good evening @Chathu209 , actually there seems to be a delay for the fiber-connection. I'll check the progress and keep you informed.
Kind regards Sven
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