[Support In English] Moving to a new address - Fiber to ADSL/Ethernet

2 months ago

Dear Telekom Team,

I am moving to a new address and would like to transfer my current internet connection to my new home.

My current address has a fiber optic internet connection. However, my new address does not have fiber optic availability and only supports an Ethernet/ADSL connection. I would appreciate your assistance in checking the available options and arranging the transfer accordingly.

Would it be possible to submit and process the transfer request via email?

I am expected to move on 1 August 2026 and would like to have the internet connection set up at the new address as close to that date as possible.

Thank you very much for your support. I look forward to hearing from you.

Kind regards,

Chathuranga Samarakoon

Note

This post was escalated by HARTMUTIX at 22.07.2026 14:36.

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16 days ago

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    • 2 months ago

      Good evening @Chathu209 . Welcome to our Telekom hilft Community and thank you for the pleasant call. 

       

      As discussed I'll check all the options and come back to you, tomorrow afternoon. 😊

       

      Kind regards Sven

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    • 2 months ago

      Hello @Chathu209 , I just tried to call you, but didn't reach you. I'll try it again later at around 06:00 pm. 😊

       

      Kind regards Sven 

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      2 months ago

      OK no warries 

      I'm wating for you rcall.. :) 

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      2 months ago

      Thank you again for the nice call @Chathu209 . As discussed I booked the relocation for next friday and when it's done, we will book the fibre connection. 

       

      I'll call you again on next friday afternoon. 😊

       

      Kind regards Sven

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      2 months ago

      Hey @Sven Ö. 

      I just tried to connect the router to my new home using cat5, but the internet didn't work. So I hope that the technicians are coming tomorrow. 

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    • 2 months ago

      A technician came and configured my internet connection. @Sven Ö. Thank you very much for the support. 

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      1 month ago

      Hey @Chathu209 , I'm sorry for the late response and come back tomorrow midmorning. 

       

      Kind regards Sven

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      1 month ago

      Hello @Chathu209 and thanks again for the kind call. As discussed, I ordered the Glasfaser 300 Tariff and keep an eye on the process. 

       

      If you have any questions in the meanwhile, just let me know. 😊

       

      Kind regards Sven

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      16 days ago

      Good evening @Chathu209 , actually there seems to be a delay for the fiber-connection. I'll check the progress and keep you informed. 

       

      Kind regards Sven

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