‎Technician did not show up | Telekom hilft Community

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

Technician did not show up

2 years ago

I waited for technician from 11:30 on 9/12/2022 for appointment scheduled between 12 and 18:30. Technician says her rung my bell and called so my appointment was canceled because there was no answer. I took a walk to the shop where I signed up to find out what the issue was. The technician was given a number that was entered incorrectly in the Telekom system. How is it my responsibility to pay for another call when I was home, bell is working and the sales person who signed me up for the contract typed my cellphone number incorrectly?

221

2 years ago
Hello @Munda,

thanks for the nice and short phone call. 🙂

As wished, I will call you in about 30 minutes.

Kind regards

Sana A.
3
Answer
from
2 years ago
Hello Sana A

Apologies. I am done with my meeting now.
Answer
from
2 years ago
@Sana A.
Answer
from
2 years ago
Hello @Munda,

welcome to our Community!

Thanks for the nice call.

I am sorry for the inconvenience, as wished I changed your callback number.

I will take care of the costs for the missed appointment.

Feel free to update us how your appointment went. 🙂

For further questions, just let me know.

Kind regards

Sana A.

Unlogged in user
Answer
from
Accepted Solution
accepted by
2 years ago
Hello @Munda,

welcome to our Community!

Thanks for the nice call.

I am sorry for the inconvenience, as wished I changed your callback number.

I will take care of the costs for the missed appointment.

Feel free to update us how your appointment went. 🙂

For further questions, just let me know.

Kind regards

Sana A.

0