This is not an accepted solution. I would like to state that: first you have convinced me to sign a contract under the promise of two weeks connection. That was a false statement. So basically you set up a contract under false statements. Second, after 16 calls, 5 chats, and 4 times going to the shop for some answers finally an appointment (for late next week, was made just this morning, to be clear, 6 weeks waiting not 2 weeks as promised) and I have to believe that just by chance you answer five minutes later (posted for more than a week) and then called this a solved question… what a coincidence!!!

Hallo @Luis_Dome,

thank you for the friendly conversation and apologize for the late feedback.
Great, if the technician has switched the line.

Have a nice day Melanie B.