Hi,

so since I was moving places and my current plan was not available at my new address, I spoke to a telekom agent on whatsapp and I was told that I am well within my right of special termination. I was then asked to submit some proof that I was moving but I didn't have it by then due to paperwork of new place. So I said I will wait a few days and they gave me a link for the form on the website.

Once I got the document I applied for Special Termination and got it sent. I also received an email saying they have received the notice and will contact me within 2-3 days with a confirmation of the date. I was told it will take 30 days, which was fine.

I sent this form on 07.05.2026, so 30 days would mean 06.06 or 07.06, I will be charged for a week or so and rest would be refunded (This was communicated by the support). Since I didn't receive any confirmation for the next 10 days, I reached out to support again, and they told me its under process and special termination takes time I said ok. Today, on 30.05.2026, I called them, and was told they confirm it today, and set the termination date to be 30.06.2026. 

My point is, this is approx 50 days from when I submitted a request, so I was already charged for May 2026, and now I will also be charged for June 2026?

It also says in the confirmation I received now by email

 Bitte beachten Sie, dass wir bei einer Rücksendung vor Ende der Mindestvertragslaufzeit Schadenersatz für die Restlaufzeit berechnen. 

So now I have to pay for the router? I did my due's on time, but because Telekom took time with checking things, I have to pay extra months?