Jedlina

What should I do? I feel lke calling them again is pointless and this looks like intentional fraud.

A renowned company like Deutsche Telekom will of course not defraud you intentionally, no worries. The cancellation process just takes some time. AFAIK it is normal that you have received another bill for this month. The cancellation will only become effective after 3 months, see e.g., https://telekomhilft.telekom.de/t5/Festnetz-Internet/Sonderkuendigung-Formular/m-p/3242390.

Best regards,

Thomas 

Sadly, compared to other countries, the process of handling things can be exhausting, lengthy and complicated.

Nowadays the Deutsche Telekom has no obligation to provide certain services for basic needs anymore and others may jump in. This can be a pain as well.

There's no other way than to plan things early in advance and to be patient afterwards.

Guten Abend @Jedlina ,

thanks for writing and the given description of your current issue.

I'm really sorry that we cannot provide your landline plan at your new address. 

As you already wrote, you use your right of extraordinary termination and did all steps for cancellation.

I'd really like to check for you if all details are attached and the charges you got.

For this we need to make a legitimation by phone. Please fill in your contact data in your profile and give me a hint, when you are available.

@andiling I'm also here for you! It seems to me that you're also having a current issue or something we need to talk about. Feel free to give me more details and a time frame for a call.

@teezeh the mentioned thread is a little bit to old. Nowadays the right of extraordinary termination in this case is about a month to the end of month.

Best regards 

Sarah D.

Hi, @Sarah D.,

thanks for asking. No, there's nothing to do. (; Everything is fine at my end. I was just talking about my experiences abroad but that's nothing to blame the Deutsche Telekom AG in specific for. In many countries things are "as you go". If you need an internet connection you get one and if you don't need anymore you can cancel anytime. A notice period is not common. In Germany many things are inflexible.

Danke der Nachfrage. Nein, bei mir gibt's nichts zu tun. (; Alles gut. Ich hatte nur über meine Erfahrungen andernorts berichtet, das ist aber jetzt nichts was spziell nur der Telekom anzulasten wäre. In vielen Ländern sind Dinge wie sie gerade gebraucht werden. So bekommt man Internet ohne lange Vorlaufzeit und kann es auch schnell wieder abstellen wenn es nicht mehr benötigt wird. Kündigungsfristen in dem Sinne sind nicht gebräuchlich. In Deutschland sind wir da viel zu unflexibel.