@nikhilrajm78: Welcome to the community! Please enter your contact details here,

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata

to which only Telekom employees have access.

Here you will find information on the termination of contracts:

https://www.telekom.de/hilfe/vertrag-meine-daten/kuendigung

Please do not publish any personal data directly here in this Community, everyone worldwide can read it.

Best regards

Ulrich

---

@nikhilrajm78  schrieb:

I would like to cancel my DSL contract,

---

German telecommunication law gives in that case just one option for an early cancellation of the contract: if the provider (Telekom) cannot offer an unchanged contract/service in the new location then you can cancel the contract within three months period to the end of the month.

Prerequisite for that: you officially ask for moving the DSL line  to your new location - referring to the rules according "Telekommunikationsgesetz" (you cannot do that online!). If Telekom can do: no reason for early cancellation. If Telekom cannot do: early cancellation is possible.

The router is a separate contract, not following telecommunication law. It is not sufficient to use the DHL label provided at the time of delivery to send it back, but you rather need to initiate this e.g. there: https://retoure.telekom-dienste.de/miete

and use the new DHL label.

Do note that in your case there will be an additional fee of s.th. like 15 Euro due to early cancellation (minimum router rental duration is 12 months)

Hi @nikhilrajm78 and welcome to our community.

Sorry for the late reply.
Like @muc80337_2 already said, we need more specific information regarding your contract.
Please fill out your profile, so that I can take a closer look on the situation.

Kind regards
Nico B.

@nikhilrajm78,

thank you for the call.
Like we discussed, we need a declaration from your Studierendenwerk, that you are only allowed to use their connection.
You can send it via our online form.
The contract itself will then be cancelled after 3 months.

Kind regards Nico B.

Good afternoon @nikhilrajm78,

strictly speaking, the picture only says that no other Internet provider is necessary.
In this respect, there is no right to special termination. But I have looked at a lot & am therefore prepared to terminate the connection as if there were one.
This means that I will cancel the connection in 3 months to the end of the calendar month.
But the time still has to be paid. Please let me know if this is a viable option for you so that I can terminate it on Monday at the latest.

Greetings,

Johannes P.