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Termination of my contract: no response
6 years ago
Hi,
Sorry to write in english. I left Germany so I needed to terminate my internet contract with Deutsche Telekom. As requested, I filled the internet form the 7 August 2019 by giving a copy of my working visa for Japan. I also gave back the router and the media receiver to a Deutsche Telekom shop. Since then, I do not have any news. Is my contract terminated? Thank you for your help.
Kind regards,
Alexandre
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3 years ago
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6 years ago
Unfortunately I couldn't find a contract with the customer number and your name you recorded in your profile. Can you check it? Are you in Japan right now or in France? The call back number is from french, that's why I'm asking.
Kind regards Sven Ö.
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6 years ago
Dear Sven Ö,
Thank you for your reply. Normally, I put my customer number (kundennummer) on my profile. My mobile phone number is from France, indeed. Maybe we can talk in private by tchat, phone or mail if you need more information?
Alexandre
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6 years ago
Hi again,
I just noticed a mistake in my customer number. I corrected it, you can check again. Sorry for that.
Thank you!
Alexandre
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6 years ago
Kind regards Sven Ö.
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6 years ago
Strange, I did not receive any call...
Kind regards,
Alexandre
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6 years ago
Did you just try to call me? Sorry I did not hear the phone and the phone number is hidden...
Alexandre
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Accepted Solution
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6 years ago
thank you for the call.
Like we discussed, the contract has been terminated.
If you have any further questions regarding this topic, please contact us again.
Kind regards Nco B.
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