Need termination of Mobile Contract (issued by a fraud sales representative)

vor 2 Jahren

Hello Telekom Team, 

Sorry to say this, but I am having the worse experience as a Telekom Customer. this all started last December when a Telekom sales representative visited my house with an offer of converting my existing DSL connection from another provider to Telekom Fiber to home connection without any extra pay, this guy manage to convince me for the conversion & finally I agreed to it & gave my consignment to him on the site note that anything needs to be process in February 2023 , as i will be out of country till end of January , when i returned back, I saw this  bunch of Telekom letter some of them carrying Sim cards inside, eventually i understood that this fraud person allotted 3 Mobile contract without my consent , as he knew that i wont be able to cancel them by 14 days policy because of the out of country status, since then (February )  i have been trying to cancel this unwanted mobile contracts which i have no purpose & never wanted , but end up getting no response from a Organization like Telekom & end up paying 80 Euro every month without even activating those SIm cards.

 

Which makes me ask Telekom through this Community " Is this how Telekom doing Fraud business now a days to earn money from those who are trapped somehow unknowingly by sales representatives visiting innocent people at their home with Telekom ID card & later on Telekom even ignores to identify the person"

 

I would highly like to have an answer on this, before I take it up with legal adviser.

 

Thanks in advance

 

Regards

Subhayon            

201

8

  • Community Guide

    vor 2 Jahren

    @Subhayon  schrieb:
    I would highly like to have an answer on this

    Hi Subhayon,

     

    Sounds like you have fallen victim to the notorious Ranger sales people, who work on behalf of Telekom. I have informed the team, and they will get back to you in a timely manner. In the meatime, please fill your profile with all necessary data, especially a phone number where you can be reached an a time frame that works best for you.

     

    Best wishes,

    Thomas

    1

    Antwort

    von

    vor 2 Jahren

    Hello Thomas, 

     

    My profile does have updated Contacts , i will be waiting for a call from Telekom, Please note I do not speak German very well, so would appreciate any English speaking person. Thanks in advance.

  • Community Guide

    vor 2 Jahren

    @Subhayon  schrieb:
    later on Telekom even ignores to identify the person"

    Sharing identities is simply forbidden by law.

    If a court orders the information to be released, Telekom will comply.

     

    An order confirmation always comes immediately after the order is received, so no employee has any influence on it. It's just not a good idea to sign a contract and then disappear for 2 months.

     

    It is questionable whether help can still be provided after this time

    5

    Antwort

    von

    vor 5 Monaten

    Hello @alxcg and welcome to the Community.

     

    I'm sorry to read that you had a bad experience. I'm happy to help and check the options for you.

    Please fill in your data to your profile and let me know when is done.

     

    Kind regards

    Malte

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