The invoice created for an incomplete internet installation
3 years ago
Dear Customer Care team,
My German is not very good, so I am writing in English, please excuse me for this.
This post refers to the invoice (amount of €136.81) that was created for the new connection that was canceled due to an incomplete installation.
I got the bill when the new installation was free. Also , the technician didn't install the connection.
Technician only came once on March 18th. He couldn't install the connection on that day. He told me to make a new appointment.
I booked a new appointment for March 19th. Technician didn't come. I waited all day for the technician and also called your customer service three times
Very disappointed with the service, it wasted my time. So I put in a request to cancel the contract.
Due to a problem on your part, I was without internet for 5 days. It gave me too much stress. I couldn't do my home office. Now you are asking for money. I feel cheated.
I also realized that the Telekom sales person who came to my doorstep and made the contract gave false information.
But I still hope that Telekom will take care of the customers and solve the problem.
Thank you and I look forward to your reply.
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My German is not very good, so I am writing in English
One problem for you with that is that German law is published only in German language.
Hence it is not clear to me whether your "cancellation" becam effective.
From what you write it seems to me that you do not have enough reason for an extraordinary early termination of the contract.
Hence:
Standard price for establishing the connection is 70 Euro.
First month of the contract (March) plus second month of the contract to be paid in advance (April)... could sum up in 137 Euro.
But the invoice should give details what amount for what reason/service.
2
Answer
from
3 years ago
Hi,
Thank you for your reply.
The contract was canceled on March 21. No installation was done & customer care confirmed me that I would not be charged. Please see the attachments, showing the technician's fees for March 22 and 23. There was no appointment on March 22 or 23 and the technician only came to my house on March 18. But the bill is generated for March 22 & 23. I hope this issue will be solved.
Thank you.
bill_details.png
Answer
from
3 years ago
Good morning @yogeshnirgude.
I'm sorry for the inconvenience.
The current bill will be credited at the end of the month, so you don't have to worry any longer.
Please let me know if you have any questions, or you need assistance.
I wish you a wonderful weekend.
Kind regards,
Martin Bo.
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