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1 year ago
Hi @Inga Kristina J. @Christian Ha. , If possible, please call me before 16:30 today. I will be on the train afterwards and may miss your call due to poor cell phone signal.
Thanks!
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1 year ago
Hi @Inga Kristina J. @Christian Ha. @Louisa G. @Dorothea T. ,
Regarding my HomeID issue, can anyone please give me some updates?
Thank you very much!
Kind regards Jarvan
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1 year ago
Hello @jarvan,
I'm very very sorry. It seems that @Christian Ha. was not in the office today. So it's up to me now.
As I wasn't there when you talked to my colleague, I have to ask again: The Home ID on your glass fiber socket is beginning with A0, right? It's not beginning with 08?
Kind regards Inga Kristina
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1 year ago
@Inga Kristina J. @Thanks for taking care.
Yes, correct, the one I current have is beginning with A0, not 08, whch is an old and invalid one.
So that in the past week I was asking help you to find the correct one for me.
The only info I can provide is “der Anschluss ist auf Port 9 am Glasfaser-AP geschaltet.”
I hope that will help you for finding the Home-ID for me.
Thank again!
Jarvan
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1 year ago
Hi @jarvan,
okay, thank you. I'll create a ticket for our back office to provide your correct Home ID.
We'll stay in contact here.
Kind regards Inga Kristina
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1 year ago
Hey @Inga Kristina J. @Christian Ha. ,
I hope I'm not boring you.
I have one more favor to ask of you, If possible, could you please help me speed up the query process? Because a week ago, I believe another one of your coworkers already opened this ticket for me to find my Home-ID . At that time, she said she would find it for me no later than few days, but a week has passed and I still haven't heard anything.
And initially she contacted me by Telekom service call , so I can't reach her back to check the latest status.
I am very grateful for your help. It is greatly appreciated!
Best regards Jarvan
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1 year ago
Hello @jarvan,
actually there's no second ticket. I guess this was the order of the technician who came to you.
But I have one question: Is the Glasfasermodem 2 actually connected to the fiber socket and plugged in? Then I'll just try something.
Kind regards Inga Kristina
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1 year ago
Hi @Inga Kristina J. ,
Yes, the Modem 2 is actually connected to the fiber socket and plugged in now.
Thanks!
Jarvan
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1 year ago
Hi @jarvan,
I just tried a few things, but unfortunately had no success.
I'm afraid I'll have to wait until I get a reply to my ticket.
Kind regards Inga Kristina
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1 year ago
Hi @Inga Kristina J. @Christian Ha. ,
I'm glad to let you know that the issue was solved today. This morning a tech came by, then went to the basement and found my Home-ID . Afterwards I used it to activate my internet perfectly.
Thanks again for all the help, really appreciate it!
Best regards
Jarvan
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1 year ago
Hello @jarvan,
thank you very much for your feedback.
I'm really glad that it works now. 🤗
Kind regards Inga Kristina
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