Solved
When I made contract, they informed me that for the first 6 months, the billing will be 20 Euro. But they are charging 31 Euro. Please do the needful
3 years ago
When I made contract, they informed me that for the first 6 months, the billing will be 20 Euro. But they are charging 31 Euro. Please do the needful
193
6
This could help you too
Solved
1860
0
4
303
0
4
Solved
150
0
2
3 years ago
@Sindhuja
Do you have leased any devices like Router or MediaReceiver or services with costs additional to your contract? Your monthly bill shows the billing positions in detail.
3
Answer
from
3 years ago
Router is not leased. I have taken 1 Euro router. No additional services were provided. Could you please check on that?
Answer
from
3 years ago
There is no 1 EUR Router, pls. specify.
Also check billing for 3rd party services and mobile calls
Answer
from
3 years ago
Sorry for the bad english follwing:
The first bill is usually a little more than a month.
For example, if your contract started on 16 May, the first bill will be for the period 16 May to 31 May and already 01 June to 30 June. Therefore, the first bill can always be a little higher.
Unlogged in user
Answer
from
Accepted Solution
accepted by
3 years ago
Sorry for the bad english follwing:
The first bill is usually a little more than a month.
For example, if your contract started on 16 May, the first bill will be for the period 16 May to 31 May and already 01 June to 30 June. Therefore, the first bill can always be a little higher.
0
3 years ago
Hello @Sindhuja,
I looked at it and it's just like @Mister Burny wrote: The first invoice contains more than one month. The second is for one month only.
Normally the invoices should be sent to you by email, so you can easily check them. If not, you can log into your online customer center with the Festnetz Zugangsdaten we sent to you. There you can check your invoices.
Kind regards Inga Kristina J.
0
Unlogged in user
Ask
from