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The technical department is useless and laughable.
vor 2 Monaten
I moved 2 months ago September 1st. I had informed telekom 3 months before August 1 because I knew they were incompetent, but in the end their incompetence is much more than I thought.
Beginning of September I should have internet, I didn't realize I didn't because the move took a week and I hadn't connected the router.
When I connected it I called to inform that I don't have internet and then they were trying to find out what happened, they told me that they have a problem with the cables and until October 16th it will be ok.
October 14-15 a rather external partner came to check the line, he told me it's Super and I should talk to Telekom to check the line.
So I call Telekom and they tell me that they have a problem with the cables and I have to wait, October 16th they call me and tell me that they finally have a problem with the cables and I will have to wait until November 6th, that's when I started to go crazy, but I can't do much, I waited, yesterday was November 6th I received an sms that they still have a problem with their cables.
And today a lady called me and told me that they will have a problem until December 4th. tell me now you if I say you are incapable and useless if I am to blame.
I m almost ready for a call 4th December to tell me that they still have cable problems.
This is a joke.
In my country that would 100% be 2 weeks tops.
Germany concerning internet lives 50 years in the past.
The only good thing about the whole situation is that I have a LTE mobile internet but it's not that good. Bit slow but does it's job.
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CobraCane
Community Guide
vor 2 Monaten
Why you live in Germany when in your country everything is so great?
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Ältere Kommentare anzeigen
Ioannis Papadopoulos
Antwort
von
CobraCane
vor 2 Monaten
Yeah Yeah got you bro...
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Marius AD
5 Sterne Mitgestalter*in
vor 2 Monaten
The Cable is defective and it has to be fixed, where is the joke?
Then switch to a LTE " href="https://telekomhilft.telekom.de/t5/Glossar/ LTE /ta-p/4500890#glossar" target="_blank"> LTE only contract and cancel your contract for the landline.
If you believe it or not:
If you have a fiber optic socket in your apartment, you can have fiber within the next business day
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1
Ioannis Papadopoulos
Antwort
von
Marius AD
vor 2 Monaten
The joke is that 3 months to fix a defective cable is wayyyyy to much time. And we r not done yet.
And no I don't have a fiber optic outlet.
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JuergenS1
2 Sterne Mitgestalter
vor 2 Monaten
When you knew that, why didnˋt you take an other provider?
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Frustrierter Helfer a.D.
5 Sterne Mitgestalter
vor 2 Monaten
@Ioannis Papadopoulos
The only useful way to solve your mentionned problem is:
Informing the Telekom staff here - I did so.
You already completed your personal profile.
Please write down a time slot in which you can be easily reached via mobile phone (at least 4 hours).
Thks.
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Sven Ö.
Antwort
von
Frustrierter Helfer a.D.
vor 21 Tagen
Good evening @Ioannis Papadopoulos , I just checked the line and have seen, that the port is online again. Can you approve, that the connection is working again?
Kind regards Sven
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