The technical department is useless and laughable.
8 months ago
I moved 2 months ago September 1st. I had informed telekom 3 months before August 1 because I knew they were incompetent, but in the end their incompetence is much more than I thought.
Beginning of September I should have internet, I didn't realize I didn't because the move took a week and I hadn't connected the router.
When I connected it I called to inform that I don't have internet and then they were trying to find out what happened, they told me that they have a problem with the cables and until October 16th it will be ok.
October 14-15 a rather external partner came to check the line, he told me it's Super and I should talk to Telekom to check the line.
So I call Telekom and they tell me that they have a problem with the cables and I have to wait, October 16th they call me and tell me that they finally have a problem with the cables and I will have to wait until November 6th, that's when I started to go crazy, but I can't do much, I waited, yesterday was November 6th I received an sms that they still have a problem with their cables.
And today a lady called me and told me that they will have a problem until December 4th. tell me now you if I say you are incapable and useless if I am to blame.
I m almost ready for a call 4th December to tell me that they still have cable problems.
This is a joke.
In my country that would 100% be 2 weeks tops.
Germany concerning internet lives 50 years in the past.
The only good thing about the whole situation is that I have a LTE mobile internet but it's not that good. Bit slow but does it's job.
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