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vor einem Monat
Hey @user_c21cddf
Thank you for reaching out to us here.
I’m sorry that you are experiencing these limitations since activating the option.
Unfortunately, there are currently frequent issues in this regard. To ensure you can use your mobile plan as usual, I therefore recommend deactivating the option again in the customer center.
Unfortunately, I can’t say at the moment when these issues will be resolved.
Regards
Sarah
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vor einem Monat
Can you deactivate it for me???
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vor einem Monat
Sure @user_c21cddf
Please complete your profile accordingly.
When are you best available by phone?
Kind regards
Sarah
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vor einem Monat
I am available immediately.
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vor einem Monat
Thank you very much for your time and for the very pleasant phone call, @user_c21cddf .
As requested, I have now deactivated the 5G option. Telephony should now work perfectly again.
If this is not the case, please feel free to let us know, and we will get back to you.
Until then, I wish you a lovely and relaxed start to the weekend. :-)
Kind regards
Caro
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