Hi@Luke B. 

thank you for your answer.

The typo is not in my id card. Rather, the typo (with issued by field) is in your system.

if you could check issued by field in my id details on the system against my home address in your system, you can realize the typo.

@mdo8
Thanks for your clarification. Unfortunately, I’m unable to make any changes to orders placed online.

In this case, you would need to place a new order with the correct information.

We appreciate your understanding. 😊

Kindest Regards
Luke

Thanks for your answer @Luke B. 

It will not matter even I create a new order. Because there is still wrong information in your system.

At first time I created the order, I entered my up-to-date address into the order. However, the system was pulling the previous address even I entered my address on the system.

Perfect, @mdo8

Thank you very much for your feedback.

Now we just have to wait for your old provider and the porting date for your number. I’m keeping an eye on it. :-) 

Kind regards

Caro 

Thank you so much for your patience, @mdo8 .

We've finally received the confirmation regarding your number porting. Your number will be ported to us on October 9th, and you'll receive your SIM shortly before that. I'm really glad I was able to help you!

Kind regards 

Caro 

Hey@Carolin L. 

Thank you for the update. That is good to hear!

Thanks a lot for your time and help.

Wish you joyful weekend!