I bought SIM card oh T mobile and activated my SIM card by T-Mobile authorised shop. With my Indian passport. And I got credit ( Guthaben) . Now I am trying get prepaid plan M through T Mobile App. Unfortunately I can’t not make it due to identification. My Indian passport is not acceptable because there is only EU passport are acceptable.
my question
Every telecommunication companies accept Indian as identification documents , why T mobile is not accept. I contacted customer service and asked them but no answer. I like to write to grievance department of T- Mobile Germany.. How can I get email address of grievance department of T- Mobile Germany. please.
Thanks in advance
Nesh
vor 23 Stunden
dazu gibt es schon hier einen Beitrag
https://telekomhilft.telekom.de/conversations/mobilfunk/e-mail-adresse-der-beschwerdeabteilung-von-t-mobile-deutschland-bitte/6898c892fd837451961c8c29
0
vor 23 Stunden
Did you try providing your residency title ("Aufenthaltstitel") as ID? From this page, I believe it might be the document Telekom wants to see.
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3
Antwort
von
vor 22 Stunden
Thanks. My Aufenthaltstitle is come soon after renewal . I have Filtionscheinigung at this time. That’s why use my passport for verification.
second thing, In T mobile App for prepaid plan , only EU IDENTITY are functioning.
Thanks for Support
Nesh
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Antwort
von
vor 21 Stunden
Did you @Nesh,
read what I wrote to you about changing tariffs?
For SB cards sold in shops, there is generally a different identification procedure than for SIM cards ordered online or by telephone.
This is not due to the identity document.
As already mentioned, neither an identity document nor a new identification procedure is required for a tariff change.
I tried to call you, but unfortunately I couldn't reach you.
What tariff do you currently have and what tariff would you like to have?
When would be a good time for a phone call?
Best regards,
Kathrin
Antwort
von
vor 21 Stunden
Thanks . I did not get your call due to driving. I regret for inconvenience . You can call me. I am free .
thanks
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Antwort
von
vor 22 Stunden
Good evening @Nesh,
first of all, welcome to our community.
Unfortunately, I was unable to reach you on the mobile phone number listed in your profile.
No further identification is required to change your tariff.
It definitely cannot be due to your ID document, as this is not required for this purpose.
I will be happy to help you make the desired tariff change if this is not possible via the MeinMagenta app.
Best regards,
Kathrin
6
Antwort
von
vor 21 Stunden
Thanks . I did not get your call due to driving. I regret for inconvenience . You can call me. I am free .
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Antwort
von
vor 21 Stunden
You @Nesh,
can manage your contracts and data with us via the MeinMagenta app
https://www.telekom.de/apps/meinmagenta-app?deeplinkurl=telekom://overview
No ID document is required for this either.
Best regards,
Kathrin
Antwort
von
vor 20 Stunden
Here too @Nesh,
thank you again for our friendly phone call.
It's great that we were able to resolve the matter right away.
The desired tariff was already active.
Here is the link to the MeinMagenta app again, which you can use to manage your data and tariffs yourself:
https://www.telekom.de/apps/meinmagenta-app?deeplinkurl=telekom://overview
I wish you a pleasant Sunday.
Best regards,
Kathrin
Uneingeloggter Nutzer
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