Cancelation period MagentaZuHause with Magenta TV
6 years ago
Good morning,
I sent online the 22nd of June the cancellation request, and only now I receive this letter telling me that the cancellation is only effective in April 2020 ?
How can it be? I would accept three months in worst case, but this looks like an abuse of customer rights.
I started in the contract in September 2015 even about yearly extensions this doesnt make sense.
Any advice and recommendation even from Telekom support team to accelerate the cancel of this contract is welcome.
Thanks,
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6 years ago
Hi @JAMen, welcome to the Community.
Please post your data in the Profile (link to fill in), so that the @Telekom-hilft-Team can look at it.
Give a short message here (in the Post) when it's done.
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6 years ago
Done, thank you very much.
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6 years ago
Unfortunately I could not reach you by phone.
Your contract began 25.04.2017. This means that your cancellation would have had to arrive with us on 24.03.2019 at the very latest. Our terms of agreement state a period of four weeks prior to the anniversary.
You sent us your cancellation on 22.06.2019. Your contract had already been extended for another twelve months on the 25.03.2019.
Regards, Lorenz S.
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6 years ago
Thanks a lot for your answer and your call, Lorenz
Sorry, I was with the bicycle when you called.
So, I got a new contract when I upgraded from Magenta S to M, therefore the missmatch on dates.
Now, which options I have if I must leave my rented house because the son of my landlord needed it? He also have contract with telekom. How can run two contracts in parallel for the same household?
I guess I might have opportunity to move the contract to my new house, where I was deciding which supplier to use. Please let me know.
Best regards,
Jose
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6 years ago
Thanks for our friendly conversation. I sent you my an email with my notes.
We discussed your move. I will ensure that the current connection is terminated the day you move out and an equally good one is switched at your new home the following day.
Enjoy a restful weekend.
Regards, Lorenz S.
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