Solved

Cancellation confirmation

2 years ago

Hello.

I've submitted a cancellation request since I'm moving to another apartment where your service is unavailable.

I received a SMS with a text which said my request was processed but I have not received any cancellation confirmation yet.

I tried to have a conversation with your support through the chat but it was not successful since I can't speak German.

Could you help me to follow up with my request?

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10

    • 2 years ago

      Hello @h.bazargan 
      i have given a information to the @Telekom hilft Team 
      greats

      Waage1969

      8

      Answer

      from

      2 years ago

      Hello @Sarah D. 

       

      Thank you for your message.

      I have not received any call yet!

      I look forward to receiving your call.

       

      Kind regards,

      Hamid.

      Answer

      from

      2 years ago

      Hi @h.bazargan,

       

      and thank you for the pleasant call. Your contract will end on the 31st January 2023. You can print yourself a return label for the rented hardware following this link.

       

      Kind regards

      Sören G.

      Answer

      from

      2 years ago

      Hi @Sören G. 

       

      Thank you so much. It was a pleasant call for me as well.

       

      Kind regards,

      Hamid.

      Unlogged in user

      Answer

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    • Accepted Solution

      accepted by

      2 years ago

      Hi @h.bazargan,

       

      and thank you for the pleasant call. Your contract will end on the 31st January 2023. You can print yourself a return label for the rented hardware following this link.

       

      Kind regards

      Sören G.

      0

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