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Cancellation confirmation
2 years ago
Hello.
I've submitted a cancellation request since I'm moving to another apartment where your service is unavailable.
I received a SMS with a text which said my request was processed but I have not received any cancellation confirmation yet.
I tried to have a conversation with your support through the chat but it was not successful since I can't speak German.
Could you help me to follow up with my request?
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2 years ago
Hello @h.bazargan
i have given a information to the @Telekom hilft Team
greats
Waage1969
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Answer
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2 years ago
Hello @Sarah D.
Thank you for your message.
I have not received any call yet!
I look forward to receiving your call.
Kind regards,
Hamid.
Answer
from
2 years ago
Hi @h.bazargan,
and thank you for the pleasant call. Your contract will end on the 31st January 2023. You can print yourself a return label for the rented hardware following this link.
Kind regards
Sören G.
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2 years ago
Hi @Sören G.
Thank you so much. It was a pleasant call for me as well.
Kind regards,
Hamid.
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Accepted Solution
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2 years ago
Hi @h.bazargan,
and thank you for the pleasant call. Your contract will end on the 31st January 2023. You can print yourself a return label for the rented hardware following this link.
Kind regards
Sören G.
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