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23 hours ago
@Nesh
Gibt es nicht, bitte die regulären Kontaktwege nutzen:
https://www.telekom.de/kontakt?samChecked=true
Oder hier ihr Problem schildern, eventuell kann auch ein Teamie helfen.🙂
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Answer
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23 hours ago
I bought SIM card oh T mobile and activated my SIM card by T-Mobile authorised shop. With my Indian passport. And I got credit ( Guthaben) . Now I am trying get prepaid plan M through T Mobile App. Unfortunately I can’t not make it due to identification. My Indian passport is not acceptable because there is only EU passport are acceptable.
my question
Every telecommunication companies accept Indian as identification documents , why T mobile is not accept. I contacted customer service and asked them but no answer. I like to write to grievance department of T- Mobile Germany.. How can I get email address of grievance department of T- Mobile Germany. please.
Thanks in advance
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23 hours ago
Thanks Riva, I tried that all . But there was dead end. This is like puzzle. I want write them in concrete
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23 hours ago
T Mobile App
I bought SIM card oh T mobile and activated my SIM card by T-Mobile authorised shop. With my Indian passport. And I got credit ( Guthaben) . Now I am trying get prepaid plan M through T Mobile App. Unfortunately I can’t not make it due to identification. My Indian passport is not acceptable because there is only EU passport are acceptable.
my question
Every telecommunication companies accept Indian as identification documents , why T mobile is not accept. I contacted customer service and asked them but no answer. I like to write to grievance department of T- Mobile Germany.. How can I get email address of grievance department of T- Mobile Germany. please.
Thanks in advance
What is that?
Maybe this is the source of your problem, that you try the wrong app.
"T-Mobile" does not exist in Germany, hence also no T-Mobile App is usable in Germany.
The "right" app in Germany is "MeinMagenta" - for Android see following link
https://play.google.com/store/apps/details?id=de.telekom.android.customercenter
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23 hours ago
@Nesh
Sinnvoller wäre es, wenn du dein Anliegen genau schildern könntest.
Die teamies hier haben viel mehr Möglichkeiten, um zu helfen, wenn es auch berechtigte Gründe gibt.
Sich beschweren, dass würde alles nur verzögern
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23 hours ago
Thanks. I have no problem to delay . I like to get solutions for forever for others.
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23 hours ago
T-Mobile Deutschland
Mein Name ist Yagnesh Barot, Ich benötige die E-Mail-Adresse der Beschwerdeabteilung von T-Mobile Deutschland. Bitte
Gibt es nicht mehr. Mobilfunk gehört zur Telekom Deutschland GmbH.
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23 hours ago
https://telekomhilft.telekom.de/conversations/mobilfunk/can-not-get-prepaid-plan/6898cbf251eadc195ea35931
Es geht darum.
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22 hours ago
@Nesh
Several threads concerning the same problem are not useful.
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Instead, you should mention here a time period to be reachable by the Telekom staff here.
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A member of the Telekom staff tried to call you by mobile phone - in vain.
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