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vor 3 Stunden
Hey @Anyadairin
thanks for reaching out to us.
The customer number is necessary for authentification but if you have the other aspects we can also do this process. So at first: Do you have your card number of your current prepaid plan or your customer account number?
Regards
Sarah
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vor 2 Stunden
I also need my kundennummer
I'm using telekom prepaid sim at the moment and have obtained the contract to opt-in to o2 yearly contract instead. I'm trying to contact the shop and hotline(AI) to no avail. I also need my kundennummer for that as well and I haven't been able to access my kundennummer because I don't have it to begin with. Thank you in advance
@Anyadairin
Check "kundencenter"
Which Telekom prepaid tariff do you have?
I have recently changed to Telekom prepaid yearly tariff, price for one year 100€ (effectively 8,33€) and at least 20 GByte per month (remaining GByte will be transferred to the next month, so you can have a maximum/peak of 40 GByte in one month, provided that you left 20 in the previous month). Also usage in Switzerland is included. Just think about it - would be a simple tariff change
https://www.telekom.de/shop/tarife/prepaid-jahrestarif
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