You might also be interested in
Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
View offers
Find out about our current mobile phone offers.
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
Find out about our current mobile phone offers.
3 years ago
Hello @nicoleconstantine
When was the booking made through the bank?
Which app did you book with?
2
from
3 years ago
I used the MeinMagenta App! The payment went through my bank 31 minutes ago.
0
from
3 years ago
Hi @nicoleconstantine ,
still the same status? Or did anything change?
Here is a webpage that lists the different options to check your current credit status:
Prepaid: Guthaben abfragen | Telekom Hilfe
a) MeinMagenta App
b) SMS code (see webpage for code)
c) call 2000 for the respective service (no idea whether they speak English)
d) login to the Kundencenter (customer center if you have an account there)
Maybe you could try the SMS code next. There have been several reports here in the community that there are still some bugs left in the MeinMagenta App.
Best wishes,
Coole Katze
Unlogged in user
from
3 years ago
Hello @nicoleconstantine,
I'm sorry to read that you are facing difficulties while trying to charge your prepaid tariff. @Coole Katze already listed the possible options for recharging your prepaid card.
Did you got your credit in the meantime?
Kind regards
Malte M.
0
Unlogged in user
from