‎English Post: eSim with Prepaid number

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English Post: eSim with Prepaid number

4 years ago

Hi team

Can someone please confirm is it possible to use eSim options with prepaid number.

For last 18 months I was using this option and 5 days ago my phone has been reseted and eSim configuration has been deleted.

Today I went to Telekom shop and they told me that it is not possible to use eSim with Prepaid number.

Also how I can request new sim card for my prepaid number?

Thanks

235

4 years ago
Hello,
i inform the @Telekom hilft Team for help in english.
Greats
Waage1969
2
Answer
from
4 years ago
And, what is a next step? Should I wait for someone and how they will contact me if my esim card doesn't work
Answer
from
4 years ago
Hallo @internet76431

yes, one of the Teamies will be in touch here 👍

Greats

Waage1969

Unlogged in user
Answer
from
4 years ago
Hello @internet76431,

I just tried calling you, but sadly no one picked up.
When can I call you back?

Kind regards Nico B.
2
Answer
from
4 years ago
Well that is a problem
My eSim is not active so I can not receive calls. I have sent you my contact details on private message.
And let me describe a problem. I was using eSim with my prepaid number till last week. Unfortunately my iPhone reset itself last week and settings of eSim were deleted.
Today I went to Telekom shop in Biberach and MR . Muller told me that eSim is not supported with prepaid number which is a bit strange as I was using exactly same combination for last 2 years.
Anyway he didn't want or didn't know how to help me and currently I do not have my prepaid number available.
What are possible options for me?
Currently I would like either to get eSim code, and obviously MR . Muller deactivated my current QR code or if you can send me a regular SIM card.
Answer
from
4 years ago
Hello @Nico B. have you seen the answer

internet76431

Well that is a problem My eSim is not active so I can not receive calls. I have sent you my contact details on private message. And let me describe a problem. I was using eSim with my prepaid number till last week. Unfortunately my iPhone reset itself last week and settings of eSim were deleted. Today I went to Telekom shop in Biberach and MR . Muller told me that eSim is not supported with prepaid number which is a bit strange as I was using exactly same combination for last 2 years. Anyway he didn't want or didn't know how to help me and currently I do not have my prepaid number available. What are possible options for me? Currently I would like either to get eSim code, and obviously MR . Muller deactivated my current QR code or if you can send me a regular SIM card.

Well that is a problem

My eSim is not active so I can not receive calls. I have sent you my contact details on private message.

And let me describe a problem. I was using eSim with my prepaid number till last week. Unfortunately my iPhone reset itself last week and settings of eSim were deleted.

Today I went to Telekom shop in Biberach and MR . Muller told me that eSim is not supported with prepaid number which is a bit strange as I was using exactly same combination for last 2 years.

Anyway he didn't want or didn't know how to help me and currently I do not have my prepaid number available.

What are possible options for me?

Currently I would like either to get eSim code, and obviously MR . Muller deactivated my current QR code or if you can send me a regular SIM card.

internet76431

Well that is a problem

My eSim is not active so I can not receive calls. I have sent you my contact details on private message.

And let me describe a problem. I was using eSim with my prepaid number till last week. Unfortunately my iPhone reset itself last week and settings of eSim were deleted.

Today I went to Telekom shop in Biberach and MR . Muller told me that eSim is not supported with prepaid number which is a bit strange as I was using exactly same combination for last 2 years.

Anyway he didn't want or didn't know how to help me and currently I do not have my prepaid number available.

What are possible options for me?

Currently I would like either to get eSim code, and obviously MR . Muller deactivated my current QR code or if you can send me a regular SIM card.

Unlogged in user
Answer
from
4 years ago
@internet76431,

I just tried calling again, also the number you've sent me privately, but unfortunately no one picked up.
I need to verify you, before I can send out a new e-sim profile.

Kind regards Nico B.
2
Answer
from
4 years ago
Hi

I am really sorry but I was at supermarket and I have not heard phone.
Can you please try again?

Jurislav
Answer
from
4 years ago
@Nico B.

internet76431

Hi I am really sorry but I was at supermarket and I have not heard phone. Can you please try again? Jurislav

Hi

I am really sorry but I was at supermarket and I have not heard phone.

Can you please try again?

Jurislav

internet76431

Hi

I am really sorry but I was at supermarket and I have not heard phone.

Can you please try again?

Jurislav

Unlogged in user
Answer
from
Accepted Solution
accepted by
4 years ago
@internet76431,

thank you for the call.
Like discussed the e-sim profile will get send to you via post.
It can take up to 3 days because of shipping.

Kind regards Nico B.
0