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how to get an eSIM with the same number if lose phone with a SIM

1 year ago

Hello, I lost my phone with a SIM card, how can I get an eSIM with the same number if I can’t receive SMS because the SIM card is lost? Is it possible to receive it by email?

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    • 1 year ago

      you can order it via hotline, they can activate ist immediately if you provide the E-ID of the phone

      0

    • 1 year ago

      Thank you for the quick response, tell me what number I can dial, is it possible through whatup? I don't have a SIM card, I can't make phone calls Traurig

      0

    • 1 year ago

      0800 33 02202

       

      You can take contact via WhatsApp here:  https://wa.me/4915142227878 (from: https://www.telekom.de/kontakt?samChecked=true )

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      1 year ago

      Hello and welcome to the community, @space8407

       

      Unfortunately we have to provide authentication by telephone.

      Therefore, the quickest way is to go to a Telekom shop tomorrow -  with your ID card.

      Our colleagues give you an eSIM profile or a new SIM card. Fröhlich 

       

      Kind regards 

      Carolin L. 

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      1 year ago

      Hello and welcome to the community, @space8407

       

      Unfortunately we have to provide authentication by telephone.

      Therefore, the quickest way is to go to a Telekom shop tomorrow -  with your ID card.

      Our colleagues give you an eSIM profile or a new SIM card. Fröhlich 

       

      Kind regards 

      Carolin L. 

      0

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