how to get Prepaid M Kundennummer?

1 month ago

When I click things in the app, sometimes the login screen appears and asks me to enter a "Kundennummer" (customer number). I can't find it. I don't have a contract or any email notifications. I went to the store and asked a clerk, and they said that prepaid users don't have this number. Is that correct?

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    • 1 month ago

      You can try the automatic login, then you don't need a customer number.

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    • 1 month ago

      Hello @charles_lu ,

       

      every customer has a customer number. 

      In order to create a login, a customer number is needed. :)

       

      You received the number with the "Auftragsbestätigung" (order confirmation).

       

      Kind regards

       

      Anna

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      20 days ago

      Thank you for your reply. After I click on personal data, it prompts me to log in, and here I need to fill in my customer number, so I cannot access My profile.

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      20 days ago

      Thank you so much for the lovely phone call, @charles_lu.

       

      I'm really happy that I was able to help you quickly and easily. With that in mind, I wish you a great start to the weekend! :-) 

       

      Kind regards 

      Caro 

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      20 days ago

      Carolin L.

      I'm really happy that I was able to help you quickly and easily.

      Thank you so much for the lovely phone call, @charles_lu.

       

      I'm really happy that I was able to help you quickly and easily. With that in mind, I wish you a great start to the weekend! :-) 

       

      Kind regards 

      Caro 

      Carolin L.

      I'm really happy that I was able to help you quickly and easily.

      Hi Caro, what was wrong? individual case ?

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