how to get Prepaid M Kundennummer?

13 hours ago

When I click things in the app, sometimes the login screen appears and asks me to enter a "Kundennummer" (customer number). I can't find it. I don't have a contract or any email notifications. I went to the store and asked a clerk, and they said that prepaid users don't have this number. Is that correct?

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    • 13 hours ago

      You can try the automatic login, then you don't need a customer number.

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    • 7 hours ago

      Hello @charles_lu ,

       

      every customer has a customer number. 

      In order to create a login, a customer number is needed. :)

       

      You received the number with the "Auftragsbestätigung" (order confirmation).

       

      Kind regards

       

      Anna

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