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vor einem Monat
Hello @ayan1948,
I'm happy to help and check whether a change to a prepaid tariff is possible.
Are you still available for a call today?
Kind regards
Malte
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vor einem Monat
Can we have it tomorrow? If that is possible :)
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vor einem Monat
Thank you so much for your time and the very nice phone call, @ayan1948 .
So, as requested, I’ve now set up the switch to the Prepaid XL plan for you. But not for July 24th — instead, it will take effect tomorrow, June 26th.
The issue was that I couldn’t switch directly from the MagentaMobil Gönn plan. I first had to take an intermediate step by moving you to the MagentaMobil S Young Flex plan, and from there, I was able to initiate the change to Prepaid XL.
It all sounds a bit complicated — and unfortunately, it is from a system point of view — buuut the good news is that you’ll have your desired plan starting tomorrow.
I’m also sending you the link: www.telekom.de/aufladen
You can use it to top up your contract tomorrow, and then everything will be good to go.
If you have any questions, feel free to reach out — I’ll be happy to get back to you! 😊
Kind regards
Caro
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vor einem Monat
Thank you very much for the Support :D
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vor einem Monat
You are welcome, @ayan1948 :-)
Kind regards
Caro
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