Hello, 

I am writing in English as my German is not very good, sorry about that. 

First, I have to say that I was a customer of Telekom some years ago, and was already unhappy, so at the time, I changed provider.

Now, I am moving to a newly build appartement, contacted multiple internet provider for glassfiber, and all of them told me to go to telekom as it seems they have exclusivity on my building. I also checked the installation, a telekom modem was already there, so in the end I resigned myself to call telekom and to start a glasfiber contract.

Few days later, comes the technician to make the installation, it takes few hours as he has to call the hotline for some reason, and in the end, tells me that there is a problem and that another technician has to come to fix it, and that it will take 3 days or less. He leaves everything uninstalled, the screws in the middle, I am unable to close the cabinet containing the modem anymore as the installation is not finished...

After waiting wuth patience 5 days, I decide to call the hotline to know when the technician is going to come, and to my big surprise, they cannot tell me... I called multiple times and same answer, no way to get a technician to fix the problem and the installation...

The problem is that now, 10 days after the first appointment, I have to move to my new appartement, I am working from home and need a stable internet connection, and I have no solution...

Telekom sent a LTE modem (far from being 4G , and far from my need which is glassfiber...) with a sim card blocked to 60Gb that I consumed in less than a day, and fully prevented to continue working on that day. 

Is there anyone that has an idea about how to speed up an appointment with the technician, or maybe I am calling the wrong hotline? I am puzzled by the fact that the hotline cannot provide a date... 

In normal situation I would have called another provider, but here I am fully blocked with telekom...

Maybe someone would have a solution to my problem.

Thanks