Hello, I'm trying to connect my phone to my BMW. I follow the instructions to the letter, and the personal eSim option is definitely supported by my car. However, I receive each time the same message from Telekom Portal that MobilityConnect option is unbookable so I cannot finalize the connection and book the option. I've checked for past threads here and any solutions posts on this topic. It looks like the problem is well known and reoccurring, In each case, this issue gets solved only by Telekom employees by somehow unlocking this option to allow MobilityConnect booking. Many thanks for any suggestion or support and apologies if this is not the right place for this topic!
vor 3 Monaten
You're very welcome, @user_312971 !
It was a pleasure speaking with you, and I'm glad I could assist you with the booking so easily and smoothly. Please go ahead and try connecting the option with your app. I'll be looking forward to your feedback afterward. Wishing you lots of success and a sunny afternoon!
Kind regards
Caro
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vor 2 Monaten
Dear Caro,
First of all apologies for the late feedback!
The pleasure was all mine. I've managed to connect right away. Everything worked well immediately after your call and your fix.
Many thanks for contacting me during the same day when I've posted for help! It was a nice pleasant surprise to get full support from you in couple of hours after I posted for help.
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vor 2 Monaten
Hello @user_312971,
thank you very much for this great feedback.
Feel free to get in touch if something comes up again.
Best regards
Kathrin
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