Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

 

My customer number isn't working on the Magenta app

6 months ago

Hi!

I have a prepaid Sim card, I'm trying to access my data usage on the Magenta app, but when it's time to add my customer number the app keeps telling me : "the customer number could not be added, please try again!"

68

0

1

    • 6 months ago

      Hello @user_i0nyyl ,

       

      did you add your prepaid plan in the customer center via browser? 

       

      You can also choose to log in via phone number. :)

       

      Kind regards

       

      Anna

      0

      0

    Unlogged in user

    Ask

    from

    This could help you too

    Solved
    I didn't receive my access number

    4 years ago

    in  

    Festnetz & Internet

    871

    0

    5

    Porting number from Lycamobile to Telekom

    6 months ago

    in  

    Mobilfunk

    130

    0

    1

    Prepaid customer number

    4 months ago

    in  

    Mobilfunk

    68

    0

    2

    Solved
    Magenta Smart TV and Fixed network customer number merge

    3 months ago

    in  

    Festnetz & Internet

    21

    0

    1

    Stuck while adding existing contract to my customer account

    2 months ago

    in  

    Festnetz & Internet

    22

    0

    2

    You might also be interested in

    • Request purchasing advice

      Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.

      Request purchasing advice

    • View offers

      Find out about our current mobile phone offers.

      View offers
     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X