‎My customer number isn't working on the Magenta app

My customer number isn't working on the Magenta app

7 months ago

Hi!

I have a prepaid Sim card, I'm trying to access my data usage on the Magenta app, but when it's time to add my customer number the app keeps telling me : "the customer number could not be added, please try again!"

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7 months ago
Hello @Deleted User ,

did you add your prepaid plan in the customer center via browser?

You can also choose to log in via phone number. :)

Kind regards

Anna
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