My customer number isn't working on the Magenta app

vor 2 Monaten

Hi!

I have a prepaid Sim card, I'm trying to access my data usage on the Magenta app, but when it's time to add my customer number the app keeps telling me : "the customer number could not be added, please try again!"

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1

  • vor 2 Monaten

    Hello @user_i0nyyl ,

     

    did you add your prepaid plan in the customer center via browser? 

     

    You can also choose to log in via phone number. :)

     

    Kind regards

     

    Anna

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