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My customer number isn't working on the Magenta app

5 months ago

Hi!

I have a prepaid Sim card, I'm trying to access my data usage on the Magenta app, but when it's time to add my customer number the app keeps telling me : "the customer number could not be added, please try again!"

62

1

    • 5 months ago

      Hello @user_i0nyyl ,

       

      did you add your prepaid plan in the customer center via browser? 

       

      You can also choose to log in via phone number. :)

       

      Kind regards

       

      Anna

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