Online Order for a SIM

25 days ago

I ordered a SIM online as part of the 30 Year Celebrations… and despite doing the online ident, my order status shows nothing. I have received order confirmation emails etc. but nothing has happened so far even after a week. 

Note

This post was escalated by Waage1969 at 23.06.2025 14:06.

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    • 25 days ago

      Thank you so much for your message, @OsamaShaukat24 .

       

      I’m very happy that you want to sign the new contract with us. I’d be glad to review your order in detail. Unfortunately, I wasn’t able to reach you by phone just now. When would be a good time for a callback? I’m looking forward to hearing from you. :-) 

       

      Kind regards

      Caro 

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      9 days ago

      I definitely believe you, @OsamaShaukat24 !

       

      Please keep us updated, and feel free to let us know if there's anything we can do to help. In the meantime, I wish you a pleasant evening!

       

      Kind regards

      Caro 

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      8 days ago

      Caro, I had ordered an eSIM from Telekom on 08.07. But, I haven’t received it yet. Can you assist me in this?

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      8 days ago

      @OsamaShaukat24 ,

       

      The order was finished today, please check your E-Mails about this. :)

       

      The SIM card might also be available via customer center or just take a few days.

       

      Kind regards

       

      Anna

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