The "how" is one thing - the "whether" is the other one.
If you have the right to cancel ("Widerruf") then you follow the hint that @→Mataimaki← gave you.
German law gives you the right to "Widerruf" only for selected cases - clearly if the contract was ordered online, via phone or via chat. But not in a shop (whereas if the order was done in an official Telekom shop then possibly Telekom might grant you the right to "Widerruf")
2 years ago
Where you ordered it.
0
2 years ago
yesterday. haven't received a contract yet
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2 years ago
i cannot cancel it in mobile funk
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Accepted Solution
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2 years ago
How can I cancel an order of a device?
Hi @Eleftheria
Once you receive the order confirmation, you can cancel within 14 days. It also describes exactly how to do it.
https://www.telekom.de/hilfe/vertrag-rechnung/bestellung/widerruf?samChecked=true
If a cell phone is already on its way to you, it's best to refuse to accept it.
0
2 years ago
How can I cancel an order of a device?
The "how" is one thing - the "whether" is the other one.
If you have the right to cancel ("Widerruf") then you follow the hint that @→Mataimaki← gave you.
German law gives you the right to "Widerruf" only for selected cases - clearly if the contract was ordered online, via phone or via chat. But not in a shop (whereas if the order was done in an official Telekom shop then possibly Telekom might grant you the right to "Widerruf")
0
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