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Release of prepaid mobile number for portability to other provider
5 years ago
Dear all,
I would like to know how to release my current mobile number on my prepaid contract with Telekom to move to another provider ?
I already requested the portability with my new provider but it says that my current number has not been released despite there is 30 Euros of balance in my telekom account.
Thanks.
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5 years ago
Hi @FelipeP78
Yes that’s right ! you have to load 30 € on the prepaid card, otherwise the number will not be ported !
Wenn Sie Ihre Mobilfunk-Nummer zu einem anderen Anbieter mitnehmen möchten, kündigen Sie bitte Ihren Prepaid-Vertrag.
Dies können Sie sowohl telefonisch als auch schriftlich erledigen.
Zwei Hinweise für Sie:
Bitte vermerken Sie auf der Kündigung, dass Sie beabsichtigen, die Rufnummer zu einem anderen Anbieter mitzunehmen.
Bitte stellen Sie sicher, dass zum Zeitpunkt der Portierungsanfrage ein für die Exportgebühr ausreichendes Prepaid-Guthaben vorhanden ist.
Nach Eingang Ihrer Kündigung werden wir den Prepaid-Vertrag mit einer Frist von 14 Arbeitstagen beenden. Sobald Sie Ihre Kündigungsbestätigung erhalten haben, können Sie bei Ihrem neuen Anbieter die Rufnummernmitnahme beauftragen.
https://www.telekom.de/hilfe/vertrag-meine-daten/rufnummer/rufnummer-zu-anderem-anbieter-mitnehmen?samChecked=true
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5 years ago
Hi @dunikohler,
Thanks for your quick reply. Unfortunately, I don't speak German, therefore, I would prefer to use the online termination form, however, there is no space there to note that I intend to take the phone number to another provider.
Do you know how can I notify that to Telekom ?
Thanks, FP
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5 years ago
I have seen you’re personal data is in you’re profil , super ! the team can contact you !
you can also called the english hotline If you want
Fixed line network: 0800 33 01080
(Mo. - Fri. 8 am to 8 pm)
Mobile telephony: 0800 33 02202
(Mo. - Fri. 8 am to 8 pm)
kind regards
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5 years ago
I have seen you’re personal data is in you’re profil , super ! the team can contact you !
you can also called the english hotline If you want
Fixed line network: 0800 33 01080
(Mo. - Fri. 8 am to 8 pm)
Mobile telephony: 0800 33 02202
(Mo. - Fri. 8 am to 8 pm)
kind regards
0
5 years ago
@FelipeP78
It is not sufficient to just have 30 Euro on the prepaid account.
You need to explicitely cancel the prepaid contract - and pay attention that the contract will not be terminated immediately because that would complicate the number porting.
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5 years ago
thank you very much for writing us. @dunikohler and @muc80337_2 have already suggested the right things: Please make sure, that you have 30 euros on your prepaid account and please don't react to soon, so that the release of the prepaid number and the transferring of the number to another provider can be set by us. I tried to call you, to check for the current state and to help you with the further steps, but could not reach you. The operator said, there is no such number. Could you please have a look at the number you have put in your profile and check, if it is still correct?
Am eager to help and looking forward for your message. Today, we will only be in office until 6 o'clock, so it may take a day or two to response.
Best Regards,
Jana K.
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5 years ago
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5 years ago
thank you so much for the nice phone conversation.
I terminated the contract to 02. February 2020 and I set that you want to transfer the number to another provider.
Please make sure, that you have 30 euros on your prepaid account.
If you need any help, don't hesitate to contact me again.
I wish you a happy new year.
Greetings Khaled A.
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