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Transfer my number to Telekom from Lebara
vor 5 Stunden
Hello Community,
Last month I canceled my prepaid sim contract with Lebara because I left Germany for 5 months and after that I will be back.
Back then I didn't know that I would lose my mobile number after cancelling the contract. Now I have the option to either switch to another provider or give up my number. Now I want to switch to Telekom but I have few problems:
- I don't have any house address in Germany since I am not living there now so while booking the sim card online it asks for a home address to deliver the Sim card/eSim card.
- I can give one of my friends address but then the online verification of my ID card fails because it has my old address.
I really want to keep this number as I've been using it for almost a year now. I am even okay with transferring the ownership of this number to one of my friends who are in Germany but think even this requires me to be physically present in Germany but I can't go back during the mean time. What should I do in this situation?
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vor 4 Stunden
Hello @zoro18
thanks for your question. 👍
I’m happy to answer those questions for you. If you would like to have a contract with us, it is necessary to have a physical address in Germany where you reside. Unfortunately, we cannot offer you any contract, either prepaid or postpaid, if you don’t have any physical address. You must provide us with your address for legal reasons.
Unfortunately, the ID verification process is not possible without any valid ID or valid passport, which has been issued in Germany. As you have correctly stated, the address on your passport or ID has to match the address of the data which you enter when completing your contract online.
The only option that you would have is that you complete the contract in the name of your friend. But with his permission, of course. After that, he can give you the SIM card and you can use it. But be aware that your friend is legally liable for that contract in this case.
Unfortunately, that is the only option that you would have if you don’t have any valid German ID or Passport.
I hope I could answer all your questions regarding this topic.
If there might arise any further questions, don't hesitate to write another message. 😊
Best regards
Luke
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