Solved
Transfer my prepaid number (english)
2 years ago
Hello!
I want to do a phone number to another provider. I was told that it's an easy process and want to make the number transferable for free. I can't do it in English by phone, can a team member help me here perhaps?
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2 years ago
@markhovs
If you want to take your cell phone number with you to another provider, please cancel your prepaid contract.
You can do this by phone: 08003302202. If you need an English -speaking employee, I can notify the team.
A note for you:
When canceling, please indicate that you intend to take the phone number with you to another provider.
After receipt of your cancellation, we will terminate the prepaid contract with a notice period of 14 working days. As soon as you have received your cancellation confirmation, you can ask your new provider to port your number.
What does number portability cost? Number portability is free of charge.
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2 years ago
Hey @ Geralt von Riva thanks!
yes I need an english speaking employee. Could you do that for me?
also befire my number gets used by my new provider, will I be able to use my telekom number?
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2 years ago
@markhovs
Then I'll notify the team.
It is important that you fill out your customer profile completely.
Among other things, when you can be reached. The link to the profile is in my signature.
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2 years ago
@ Geralt von Riva Okay, I did fill the ones I could. I can be contacted during the day, I’ll be more available after 6pm but I can be reached anytime.
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2 years ago
Thank you for the very nice phone call, @markhovs
I have set the opt in and you can now take the number with you to your new provider.
Have a nice evening.
Kind regards
Carolin L.
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2 years ago
Thanks a lot @Carolin L.
I am also wondering if my sim card be disabled? When will it be disabled? and also can I use it in the future?
I would be glad if you could hint me. Thanks again.
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2 years ago
Hey @markhovs ,
thanks for your writing.
If you just port your mobile number to a new provider your prepaid plan will receive a new number and your current SIM is still usable, but just with a different number and your current number is usable with the SIM of your chosen new provider.
The other option is that you're cancelling your prepaid plan and take your number with you.
In that case, your prepaid plan will be cancelled and your current SIM by us is disabled.
Best regards
Sarah D.
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2 years ago
Hey @markhovs ,
thanks for your writing.
If you just port your mobile number to a new provider your prepaid plan will receive a new number and your current SIM is still usable, but just with a different number and your current number is usable with the SIM of your chosen new provider.
The other option is that you're cancelling your prepaid plan and take your number with you.
In that case, your prepaid plan will be cancelled and your current SIM by us is disabled.
Best regards
Sarah D.
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