Solved

Trotz Stornierung Smartphone verschickt - Annahme verweigern?!

4 years ago

Guten Tag,

 

Ich hatte am Montag früh 7 Uhr eine reine Smartphone (Vor-)Bestellung (ohne Vertrag) per Kontaktformular storniert. Der Chat-Support hatte mir zuvor mitgeteilt, dass er diese Bestellung nicht stornieren kann und ich es per Kontaktformular machen müsse.

 

Mittwoch Abend erhielt ich die Mitteilung, dass das Gerät nun versandt sei.

 

Da es eine Nachnahme -Sendung ist und diese Corona-bedingt direkt in der Filiale landet, liegt das Paket nun dort.

 

Da ich die Bestellung, wie auf Empfehlung des Chats, storniert hatte, ist nun die Frage, wie wir hier weiter verfahren?

 

Ich würde in die Postfiliale gehen und die Annahme verweigern?!

 

Nur müsste ein Teamie hier vllt freundlicherweise im Auftrag hinterlegen, dass die Bestellung storniert/widerrufen wurde und demnach die Annahme verweigert.

 

Oder gibt's ein anderes Prozedere?

 

Danke und Grüße,

Mathias

1274

5

  • Accepted Solution

    accepted by

    4 years ago

    Einfach Annahme verweigern.
    Der Rest geht dann seinen Weg.
    Das Storno hast du ja bereits angestoßen

    1

    Answer

    from

    4 years ago

    @Mathis_o_O  nach 7 Tagen in der Filiale geht es sowieso wieder zurück. Und alles ist erledigt 

    Unlogged in user

    Answer

    from

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