Unexpected Charge via 82555 – GoPlay / WAP Billing
1 month ago
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Verifying and cancelling any active subscription linked to this service -
Investigating the charge and possibly issuing a refund -
Activating a third-party billing block on my number to prevent this in the future
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1 month ago
you can try to report your complaint via a contact form at:
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/beschwerde?samChecked=true
Then select “Invoice or payment” and then select “Third-party provider costs not transparent”. Please also upload your attachments. Telekom colleagues will then check how they can support you.
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30 days ago
Thank you!!
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1 month ago
Activating a third-party billing block on my number to prevent this in the future
Dear Telekom team,
I noticed a 20 EUR charge on my mobile bill today (12 June 2025), linked to a subscription via short code 82555 (GoPlay). I never knowingly subscribed to this service.
This happened after I accidentally clicked on an ad while browsing over mobile data. Without entering my phone number or confirming anything, I received an SMS confirming a subscription — which I believe is part of a WAP billing issue.
I have already contacted the service provider (goplay.de@silverlines.de) to cancel the subscription and their address doesn’t exist anymore.
I kindly ask for your help with:
Please let me know if you need my customer details — I’ll be happy to provide them in a private message.
Thanks in advance for your assistance!
Best regards,
Mohammed
That's exactly what you can do by yourself or better should do for all 3rd party billing companies.
Just open your personal KundenCenter and start blocking not only that single one but a lot more eg 0900 xxx etc.
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1 month ago
That's exactly what you can do by yourself
Activating a third-party billing block on my number to prevent this in the future
Dear Telekom team,
I noticed a 20 EUR charge on my mobile bill today (12 June 2025), linked to a subscription via short code 82555 (GoPlay). I never knowingly subscribed to this service.
This happened after I accidentally clicked on an ad while browsing over mobile data. Without entering my phone number or confirming anything, I received an SMS confirming a subscription — which I believe is part of a WAP billing issue.
I have already contacted the service provider (goplay.de@silverlines.de) to cancel the subscription and their address doesn’t exist anymore.
I kindly ask for your help with:
Please let me know if you need my customer details — I’ll be happy to provide them in a private message.
Thanks in advance for your assistance!
Best regards,
Mohammed
That's exactly what you can do by yourself or better should do for all 3rd party billing companies.
Just open your personal KundenCenter and start blocking not only that single one but a lot more eg 0900 xxx etc.
Once done it should look like shown in the screenshot attached below:
Answer
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30 days ago
Can you please show me the category from the website ? I have a personal account but because the interface is in german its complicated for me to naviagte the menus , google translate freeze most of the time
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29 days ago
Can you please show me the category from the website ?
Can you please show me the category from the website ? I have a personal account but because the interface is in german its complicated for me to naviagte the menus , google translate freeze most of the time
you are looking for this??
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1 month ago
Good evening @Defrost51,
I noticed that @Joulinar and @MPM30GB have already provided you with relevant information and links.
Thank you very much for that to both of them.
I wish everyone a pleasant evening.
Best regards,
Kathrin
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30 days ago
Thank you as well
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29 days ago
Hello @Defrost51
Thanks for your message. Of course we can.
Log in to your Telekom customer account: Go to the Telekom website.
Select the desired contract: Click on the contract for which you want to block third-party services.
Navigate to the third-party blocking feature: Scroll down to "My phone number" and click on "Manage third-party blocks."
Block or unblock third parties: Choose the third parties you want to block or unblock.
Confirm the changes: The changes will be saved automatically.
Does that help you? :-)
Kind regards
Caro
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