Dear Telekom team,

I noticed a 20 EUR charge on my mobile bill today (12 June 2025), linked to a subscription via short code 82555 (GoPlay). I never knowingly subscribed to this service.

This happened after I accidentally clicked on an ad while browsing over mobile data. Without entering my phone number or confirming anything, I received an SMS confirming a subscription — which I believe is part of a WAP billing issue.

I have already contacted the service provider (goplay.de@silverlines.de) to cancel the subscription and their address doesn’t exist anymore.

I kindly ask for your help with:

• Verifying and cancelling any active subscription linked to this service
• Investigating the charge and possibly issuing a refund
• Activating a third-party billing block on my number to prevent this in the future

Please let me know if you need my customer details — I’ll be happy to provide them in a private message.

Thanks in advance for your assistance!

Best regards,

Mohammed