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Very Little Knowledge of the German Language
2 years ago
Hallo!
I'm an international student who just arrived in Germany. Upon searching for a net provider, I came across Telekom and ordered MagentaZuhause L with Speedport Smart 4. I have almost no knowledge of the German Language and I am scared that I will do something wrong on the day of my appointment. It's been a week without any internet for me and the appointment is still two weeks far. I don't want to make any mistake so as to cause more delay.
Is it possible that English can suffice for the appointment? I am a little anxious since as a student, an internet connection is a big requirement and it's taking so long for the setup to happen. Any chance I can get in touch with a Telekom support member?
What steps do I need to follow before and after the appointment?
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2 months ago
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2 years ago
I am scared that I will do something wrong on the day of my appointment
No worries, mate. Usually there will be no personal contact at all and all you have to do is plug in your new router and wait until they switch you on.
Is it possible that English can suffice for the appointment?
Yes, but not guaranteed. If you want to be on the totally safe side, find a bilingual fellow student or use live translation on your smartphone.
Any chance I can get in touch with a Telekom support member?
Unfortunately, Deutsche Telekom no longer offers a dedicated English language hotline (they used to do so some years ago).
But you will always find some help here in the community.
Viele Grüße
Thomas
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2 years ago
Good evening @Anchit.
I'm glad that everything went smoothly.
All the obligatory steps have been done.
The router usually updates itself to the newest firmware version,
so you don't have to worry.
Enjoy your new landline connection and drop me a line, if I can do something for you.
Kind regards,
Martin Bo.
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2 years ago
Thank you to the Telekom team for helping me out with every step 😊 . Looking forward to such customer support for my contract tenure.
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2 years ago
@Anchit
You're welcome 🤗
Have a nice evening 🙌😁
Best regards
Timur K.
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2 years ago
@Anchit
Thank you for the pleasant conversation earlier Anchit. I'm very pleased, that I was able to clarify all your questions 🙏 Here you can find the link for registering your Telekom login.
Many greetings
Timur K.
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