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Cancellation of internet question
vor 2 Jahren
Hello Telekom,
I am moving away from my city and will not be using Telekom for internet in the future. I have already cancelled the service but the new tenant will move in before my contract terminates.
Is it possible to change the termination date of the connection? I understand that I am responsible for paying for 30 days after I request termination and I am happy to do that.
All I am asking for is that the new tenant can connect to Telekom on the day he moves in to the apartment (even though that date is still in my 30 day window). It would be very helpful.
Unfortunately, the English language line does not work anymore and this request is a little complicated for my basic German. Otherwise, I would call and ask this over the phone.
Vielen Dank.
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vor 2 Jahren
Hi @bassque,
in this case the new tenant needs to get in contact with us.
Kind regards
Sören G.
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vor 2 Jahren
Hi there @bassque,
thank you very much for the pleasant exchange, and I am happy we found a suitable solution to fix said issue. Should you have any further question, please be sure to let us know. I more than happy to pay attention to those.
Kind regards
Christian H.
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