Hi, 

I ordered a move (Umzug ) from Wiesbaden to Nurnberg and I got the message from Telekom "Es kommt kein Techniker zu Ihnen. Die Bereitstellung erfolgt direkt in unserem Netz."

But in the house I have no utp connection. Only the koax and telephone ( TAE ). 

I'm using my router (TPLink) in Wiesbaden via utp and I connect the TV-box(Media Receiver 401 Typ B) to that router via utp also, its working good.

I tried to reach the Kundenservice via chat but its only english. I tried to call the english support on +4918023331000

I must working from home starting next Monday and I ran out of the ideas how can I fix it.

I would need a technican in the house to see what can we do. Should we replace my modem? Can someone contact me?