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Umzug - Move to Nurnberg

3 years ago

Hi,

I ordered a move (Umzug ) from Wiesbaden to Nurnberg and I got the message from Telekom "Es kommt kein Techniker zu Ihnen. Die Bereitstellung erfolgt direkt in unserem Netz."

But in the house I have no utp connection. Only the koax and telephone ( TAE ).

I'm using my router (TPLink) in Wiesbaden via utp and I connect the TV-box(Media Receiver 401 Typ B) to that router via utp also, its working good.

I tried to reach the Kundenservice via chat but its only english. I tried to call the english support on +4918023331000

I must working from home starting next Monday and I ran out of the ideas how can I fix it.

I would need a technican in the house to see what can we do. Should we replace my modem? Can someone contact me?

582

3 years ago
@gertoth

Concerning "Umzug"-xxxx - is this a ticket or order no.?

If so: plse remove this no. - the privacy rules of this forum do n o t allow to publish order numbers and other personal data.

Thks.
2
Answer
from
3 years ago
I removed the number.

Answer
from
3 years ago
@gertoth

Plse move the cursor of your pc mouse to the three points top right.

Click to the three points.

A drop down list will be opened - you must move to "Nicht die Lösung".

Plse click there - the green hook will disappear.
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Answer
from
3 years ago

gertoth

telephone ( TAE ).

telephone ( TAE ).

gertoth
telephone ( TAE ).

This is the standard connector for DSL connections in Germany.

You only need a TAE to RJ45 cable like this:

https://www.ebay.de/itm/165396678989?hash=item268269094d:g:n08AAOSwHUVdEKDA&amdata=enc%3AAQAHAAAAoLMFw5xIh80ORZnNNGCiTF1bYKwtX5SuwJNduCVGkXtRZL45tO37ToKbmDDzXbCdUTsygTOrrUPT2%2F1sczwLj3aqHDiH2AF2kcdFXhtwVbBN8ZaQKeqVwAXmsEdlgVB%2BXw6CXNqnxRzk%2BqKfxwfsR7PFJ1nYiYZA1vHhbDavgzutQPo3LCxL0lo509n3aCdhXNb%2Btiy4xuDxEbe%2Ff%2BOb0vA%3D%7Ctkp%3ABk9SR9jXsO7ZYA

Attention: Some routers use RJ11 connectors for DSL, therefore you would need a TAE to RJ11 cable.
9
Answer
from
3 years ago
Hello Khaled A.,

You can call me today from 5pm or anytime from Saturday morning.

Should I prepare anything for the call?
Thank you very much,

Gergely
Answer
from
3 years ago
@Khaled A. @Telekom hilft Team

Hilfesuchender hat von dir angefordetes Zeitfenster für von dir angebotene Unterstützung gepostet:

Telekom hilft Team

Hello @gertoth, I'm pleased to help you. We will fix the internet as soon as possible. When do you have time? I would like to contact you. Greetings Khaled A.

Hello @gertoth,

I'm pleased to help you. We will fix the internet as soon as possible. When do you have time? I would like to contact you.

Greetings Khaled A.

Telekom hilft Team

Hello @gertoth,

I'm pleased to help you. We will fix the internet as soon as possible. When do you have time? I would like to contact you.

Greetings Khaled A.

gertoth

Hello Khaled A., You can call me today from 5pm or anytime from Saturday morning. Should I prepare anything for the call? Thank you very much, Gergely

Hello Khaled A.,

You can call me today from 5pm or anytime from Saturday morning.

Should I prepare anything for the call?

Thank you very much,

Gergely

gertoth

Hello Khaled A.,

You can call me today from 5pm or anytime from Saturday morning.

Should I prepare anything for the call?

Thank you very much,

Gergely

Answer
from
3 years ago
Hello @gertoth,

thank you so much for the nice phone conversation.

Perfect, everythin is done in the System.

If you need any help, don't hesitate to contact us again.

Greetings Khaled A.
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