Solved
MR 401 B will not initialize
2 years ago
I apologize for using English, but my German language skills are not adequate now.
I have a Media Receiver 401B that will not initialize beyond the 20% point. The green check mark is next to "Verbindungen werden hergestellt." but the other two items are greyed out. After a while, the screen goes black and has "Netzwerkfehler" and F102030. I know the network connection through the Speedport W724V is good because I connected the LAN cable for the MR401 to a laptop and verified the connection speed (72Mbps download, 42Mbps upload) with speedtest.net. I tried the "power off - power on" three times, but the problem continues. I recycled the power on the Speedport two times, and the problem continues.
For the past four hours, I let the MR401 try to initialize, and the cycle continues. I see the red MagentaTV display, then the "Ihr Media Receiver startet..." screen that stops at 20%, and then the Netzwerkfehler screen. My Telekom contract is the MagentaZuhause L - MagentaTV Basic and I lease the MR401 and Speedport W724V.
Any assistance in how to resolve this will be greatly appreciated.
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Accepted Solution
accepted by
2 years ago
Hello @mkreinhop,
just to be sure: The LAN cable must have at least a CAT 5e standard. CAT 6 would be even better. Did you test such a cable?
Before we can exchange the Media Receiver, it's obligatory to make a factory reset first, to see if this fixes the problem.
Here is how you do it:
Please tell us the result after it, then we can decide if we make an exchange.
Kind regards Inga Kristina J.
0
Accepted Solution
accepted by
2 years ago
Hello Inga,
You can't see it, but there are tears of joy streaming from my face. 😃
The reset worked, and I was not doing it correctly. When I reset the MR401 before, I did not hold the reset button while turning on the power (my poor German skills). I never saw the Download because I was doing it wrong.
The MR401 is now working perfectly and I am very grateful to @Thunder99 , @falk2010 , and you for your patience and diligence in helping me working through the problems I was having.
Best regards,
Mike
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