Door representative of Telekom commits fraud by forcibly entering into a fraudulent contract
11 months ago
Greetings, Team,
On April 24, 2024, a man who identified himself as a representative of Telekom visited my residence. I informed him that I have been paying Vodafone 44.97 euros per month for the last year, which includes a 50Mbs internet bandwidth and a TV connection charge. I informed him that my Vodafone connection is suitable at the moment. I am not currently interested in contributing extra money. Then, he announced that Telekom was in the process of upgrading the street internet cables to fiber optic and that Vodafone customers who were interested would be transferred to Telekom. He also said that all Vodafone functions you are currently using will transfer to Telecom, with a price of 19.95 euros for the initial six months and 47 euros for the subsequent seven to twenty-four months, including a television connection. This event occurred three times with me, with different individuals on separate days. On April 24, 2024, I agreed to accept the offer given by the Telecom representative. It was the biggest mistake that I made in my life.
He requested my signature on an iPad and inquired about my IBAN number. I executed a document entitled "My Contract for Telephone, Internet, and Television through a Supplier." The Telecom office contacted me the following day to discuss this contract. The Telecom office contacted me the following day to discuss this contract via telephone. The telephonic conversion was not mentioned in relation to the payment of additional fees for items such as routers and service costs.
Almost three months later, a technician arrived at my residence to transfer the connection from Vodafone to Telecom. Upon his arrival at my residence, he asked about where the router was. I informed him that I was unclear of this information, as the man who visited my residence on the first day informed me that he would be relocating everything. Otherwise, I was not interested in changing my Vodafone connection, as there were no issues with it.
I want to bring to your attention that I did not consent to switch to Telekom because I am not interested in extra pay for a router, which is 196,94 euros. This is a total burden for me. Telecom was given a contract that included a bill that specified 19,95 euros and 47 euros. There was no mention of the router bill. I received the router bill on 08.07.2024 after visiting the technician at my house.
If initially, the telecom representative informed me that I would be required to pay the cost of the router and other expenses in order to switch from Vodafone to Telecom, I stopped doing this because the current Vodafone connection is satisfactory for me, and I already have a Vodafone router.
The agent misled me and signed me up for a two-year contract. I visited a Telekom store to submit a complaint; however, they informed me that they were unable to assist. Additionally, I wrote an email, but I have not received a response. I am dissatisfied with the Telekom service at this time, and it is far more painful for me.
I kindly beg your understanding of the situation and the termination of my contract without any supplementary fees or taxes. I am contacting you because I have not received any assistance from the Telekom store, hotline, or email support. I would greatly appreciate your prompt assistance with this Matter .
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11 months ago
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Zusammenfassung in Stichpunkten:
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Answer
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11 months ago
@hossain
Thank you for your post in our community 🙏🏽
I am of course sorry that the consultation at the front door did not go so well and that there was a misunderstanding.
As you have already written, you will receive a call back from the BackUp Center when you make a door-to-door transaction, which will ensure that the contract is really what you want. You also have a 14-day right of withdrawal upon receipt of the order confirmation. Beyond that, it is not possible to cancel or reverse the contract 🙏🏽
Best regards
Timur
Answer
from
11 months ago
@Timur K.
I agree with you after 14 days, it is not possible to cancel the contract. But when I had the telephone conversation with your office, he didn't also mention the extra payment like router and service charge.
1. What are the benefits for me?
2. Why will I change the connection from Vodafone to Telcom by paying extra money?
3. Why did he not mention the router bill on the first day by door-to-door service conversions as well as the telephone conversion?
4. Why did your company generate the router bill on 08 July 2024? Why not 24 April 2024?
5. When your company generated the router bill and extra service, I raised my voice that I was not interested. This does not exceed 14 days.
6. That means your company is silently trapping the customer. This is not a good attitude.
Please look after this issue and solve my problem
Answer
from
11 months ago
Please look after this issue and solve my problem
To me it looks like it is not only a Telekom problem that you are dealing with.
Once more it is standard approach that one pays for a router - either rented or bought. No need to mention that to anybody adult in Germany. My opinion.
Why did your company generate the router bill on 08 July 2024? Why not 24 April 2024?
I guess because in the past people were complaining that they had an early router delivery and that they needed to pay monthly fees unnecessarily because the connection/DSL contract was not active.
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11 months ago
@hossain
Man kann da wenig bis nichts für dich tun.
Wir haben hier Routerfreiheit und jeder Kunde muss sehen wo er einen herbekommt.
Egal ob er ihn sich mietet oder kauft.
Ich kann da keinen Betrug erkennen
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11 months ago
I want to bring to your attention that I did not consent to switch to Telekom because I am not interested in extra pay for a router, which is 196,94 euros. This is a total burden for me. Telecom was given a contract that included a bill that specified 19,95 euros and 47 euros. There was no mention of the router bill. I received the router bill on 08.07.2024 after visiting the technician at my house.
It is clear that if buying a car that you will need fuel, even if not mentioned by the seller.
It is clear that with a Vodafone or with a Telekom internet service you need a router device. Vodafone currently offers on a rental basis for cable connection these three models (alternatively you can buy a compatible router), the Vodafone Station I would not recommend
Telekom handles the issue quite similar, just with different router models.
It was the biggest mistake that I made in my life.
You seem to be very young. Be prepared for much bigger mistakes to come.
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Answer
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11 months ago
@ muc80337_2
"It is clear that if buying a car that you will need fuel, even if not mentioned by the seller."
I agree with your quotation, and I know it.
But when I did a contract with Vodafone, and they clearly mentioned the router price, service charge, monthly price, and yearly price. The telecom company didn't clear it. Almost 3 months later, they told me that your router price is ..., and the service charge is...
So, where is my problem? I did match with my previous service company(Vodafone). Vodafone did clearly mention each and everything. But Telecom didn't do it. Telecom should have mentioned it before going to charge.
I even asked the door-to-door serviceman of Telecom regarding the extra pay. He told me that no, "you will not pay extra money." You will only pay the monthly bill.
So, what is my wrong? I could expect a better service than Vodafone.
Answer
from
11 months ago
But when I did a contract with Vodafone, and they clearly mentioned the router price, service charge, monthly price, and yearly price. The telecom company didn't clear it. Almost 3 months later, they told me that your router price is ..., and the service charge is...
But when I did a contract with Vodafone, and they clearly mentioned the router price, service charge, monthly price, and yearly price. The telecom company didn't clear it. Almost 3 months later, they told me that your router price is ..., and the service charge is...
If you order the router at the same time, it will be listed on the order confirmation, including all costs. Not everyone orders a router. Many have their own router and continue to use it. If it turns out after switching on that you don't have your own, then the costs are added. If you have one, you save them. Since an employee doesn't know this, it is often not mentioned. The need to have a compatible router is stated on the website and, as for as i know on the order confirmation.
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11 months ago
@muc80337_2
"It is clear that if buying a car that you will need fuel, even if not mentioned by the seller."
I agree with your quotation, and I know it.
But when I did a contract with Vodafone, and they clearly mentioned the router price, service charge, monthly price, and yearly price. The telecom company didn't clear it. Almost 3 months later, they told me that your router price is ..., and the service charge is...
So, where is my problem? I did match with my previous service company(Vodafone). Vodafone did clearly mention each and everything. But Telecom didn't do it. Telecom should have mentioned it before going to charge.
I even asked the door-to-door serviceman of Telecom regarding the extra pay. He told me that no, "you will not pay extra money." You will only pay the monthly bill.
So, what is my wrong? I could expect a better service than Vodafone.
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Answer
from
11 months ago
@hossain
Three things are very clear to me.
So we see feedback from only one side - and we can surely expect that service level in English was far below that in German to a German speaking potential customer.
I encourage you to learn/improve your German if you intend to stay in Germany. I have colleagues with the same deficiency - living in Germany without being able to speak German, and I hear from their problems that come from that. Just the other day one of these asked me for guidance in a communication issue, and I recommended to him to give the topic to his wife, as she after a bit more than one year in Germany is way better in German than he is.
Answer
from
11 months ago
Hello @hossain,
I understand your frustration. However, like my colleague already wrote, you received for your contract and for your router each an order confirmation with the prices listed. With that confirmation comes the cancellation policy and, below it, a sample cancellation form. From that moment, you have 14 days to use the form.
After that, it is not possible to cancel the contract.
Kind regards
Belana
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11 months ago
@buenni
@Timur K.
As per contract with Telekom Deutschland GmbH,
AUFTRAGSART: "Hiermit beuftrage ich die Telekom Deutschland GmbH mit der Kündigung meines Vertrages bei meinem bisherigen Telekommunikations-anbieter*"
*: "Eine separate Kündigung Ihres Telefon-und Internetvertrags beim bisherigen Anbieter ist nicht erforderlich, ausgenommen sind andere Verträge wie zum Beispiel ein TV-Kabelanschluss"
But, before cancelling the contract with the previous provider, Telekom Deutschland GmbH has been started the internet service. Both internet services are available in my house.
Should I pay both the company at a time? is it logical?
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11 months ago
@hossain
It does not make any sense, that you repeat the same claims again and again.
As stated the contract was terminated with Vodafone and Vodafone has confirmed the take over was 8.7.24 according Vodafone.
You should ask them.
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Answer
from
11 months ago
Oh, that's marvellous news, @hossain!
Thank you for letting know.
The ticket concerning the line fault had the effect of a new appointment tomorrow between 12 and 4p.m.
I hope this works for you.
Regards, Lorenz S.
Answer
from
11 months ago
Hallo @hossain,
I called you just now.
Please let me know whether your connection is now working satisfactorily.
Regards, Lorenz S.
Answer
from
11 months ago
Hello @hossain
Thank you for our friendly conversation.
Our technician was at your domicile and replaced the phone socket. He found the connections corroded as the cause for the faults you experienced.
I apologise for the missed appointments of our technicians and sincerely hope that your experience of our service from here onwards will be an enjoyable one.
Regards, Lorenz S.
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