Hello Team,

In the first week of February 2024, a man claiming to be from Telekom visited my house. He said Telekom was upgrading street internet wires to fiber optic and that all Vodafone customers would be moved to Telekom. He asked for my IBAN number and requested my signature on an iPad. I signed a document titled "Ihr Auftrag für Telefonie, Internet und Fernsehen über Vertriebspartner." After they left, I googled the situation and discovered that they were scammers providing false information to get people to sign contracts with Telekom. I also called the Telekom hotline, but they requested a customer number, which I did not have at the time.

Later, I received calls from Telekom that I assumed were spam, so I did not answer them. Almost three months later, I received an email from Vodafone informing me that my contract was terminated and that Telekom was taking over my connection.

I want to bring to your attention that I did not consent to switch to Telekom. The agent falsely signed me up for a two-year contract. I went to a Telekom store to file a complaint, but they said they could not help. I also wrote an email but received no response.

On June 24, my connection was reset, and a Telekom technician set up the new connection at my home. I am unhappy with the Telekom service as it is very slow and more expensive than Vodafone.

I request that you understand my situation and terminate my contract without any additional fees or charges. I am writing to you because I have received no help from the Telekom store, hotline, or email support.

Please assist me with this Matter as soon as possible.

thank you,

Singh