Solved
How to contact Telekom customer support in English?
5 months ago
Hello, I don't speak German. I recently canceled my MagentaZuhause L connection and received a cancellation letter from Telekom, which includes instructions for returning the devices. However, I have already paid for everything when I initially got this connection and do not have any devices to return. Could you please clarify why I received these instructions? Tried calling customer service but get some auto-generated German message with it. How to contact Telekom customer support in English?
155
3
This could help you too
29
0
2
11 months ago
108
0
1
1 month ago
34
0
4
63
0
1
5 months ago
Hello @Wanashri
There are also teams here in the community who provide English support.
Please enter everything in your profile
The team is here every day from 7 a.m. to 11 p.m. (7 days).
Therefore, it would be good to give generous times when people can call you.
e.g. 2 p.m. - 4 p.m., 7 p.m. - 9 p.m., ...
Click here for the profile:
-Profil / "Meine Einstellungen"-
Gruß Marcel
1
Answer
from
5 months ago
@Wanashri
Thank you very much for the pleasant conversation earlier 🙂
As we discussed, the router you still have from us is rented 😅 You pay the €5.95 monthly rental fee for it. You must send this router back to us once with the return label 🙌🏽
Best regards
Timur
Unlogged in user
Answer
from
Accepted Solution
accepted by
5 months ago
@Wanashri
Thank you very much for the pleasant conversation earlier 🙂
As we discussed, the router you still have from us is rented 😅 You pay the €5.95 monthly rental fee for it. You must send this router back to us once with the return label 🙌🏽
Best regards
Timur
0
Unlogged in user
Ask
from