‎Internet crashes when hosting a server

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Internet crashes when hosting a server

2 years ago

Dear Telekom support,

Since 2-3 months, I'm experiencing a very annoying issue, as I use my internet for home office working on weekdays and I'm gaming with my wife and friends on the weekend.

Everytime that I try to host a game (private server) after some minutes (sometimes 1h, sometimes less) my internet crashes (disconnecting all devices in the house) and only comes back to normal operation after restarting the modem (sometimes only after a full factory reset).

Sporadically the issue also happens on working days while just browsing, working or have a meeting, which is very disturbing as well.

Although it happens 100% of the time every time that I try to host any game (tried 4-5 different games like: Counter-Strike, Age of Empires IV, Elden Ring, Wolcen, Battlefield 2042 etc. etc.) the same happens on all of them. If I just connect to a server I don't experience any issues.

As I mentioned, 2-3 months everything worked just fine, I even tried to format the PCs on the house (concerned if it could be some kind of malware), nothing seems to help.

See the error log below from this afternoon, it just crashes over and over until I restarted the modem.

Please help as I'm considering to switch the internet provider due to this issue, it's limiting my ability to enjoy a reliable internet to work and to have fun with my friends as well. Thank you!

PS: my suspicious are this is either a defective hardware (modem or router, or some weird telekom configuration/blocking)

2023-06-18 14:00:23 R020 PPPoE error: timed out.
2023-06-18 14:00:16 R020 PPPoE error: timed out.
2023-06-18 14:00:13 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:59:49 P004 Router did not receive a prefix from ISP .
2023-06-18 13:59:43 R020 PPPoE error: timed out.
2023-06-18 13:59:36 R020 PPPoE error: timed out.
2023-06-18 13:59:28 R020 PPPoE error: timed out.
2023-06-18 13:59:10 R020 PPPoE error: timed out.
2023-06-18 13:59:06 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:58:59 P004 Router did not receive a prefix from ISP .
2023-06-18 13:58:58 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:53 A001 The configuration service could not be reached.
2023-06-18 13:58:50 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:46 R020 PPPoE error: timed out.
2023-06-18 13:58:43 R101 PADI package was sent by HG
2023-06-18 13:58:43 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:43 R106 PADT packet was sent by HG
2023-06-18 13:58:33 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:33 R106 PADT packet was sent by HG
2023-06-18 13:58:27 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:58:15 P004 Router did not receive a prefix from ISP .
2023-06-18 13:58:14 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:10 R020 PPPoE error: timed out.
2023-06-18 13:58:07 R101 PADI package was sent by HG
2023-06-18 13:58:07 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:07 R106 PADT packet was sent by HG
2023-06-18 13:58:03 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:58:03 R106-1 PADT packet was sent by HG. Reason: Previously sent LCP echo requests were not answered by the network-side interface.
2023-06-18 13:58:03 R106 PADT packet was sent by HG
2023-06-18 13:57:44 P004 Router did not receive a prefix from ISP .
2023-06-18 13:57:43 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:57:43 R106 PADT packet was sent by HG
2023-06-18 13:57:39 R020 PPPoE error: timed out.
2023-06-18 13:57:35 R101 PADI package was sent by HG
2023-06-18 13:57:35 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:57:35 R106 PADT packet was sent by HG
2023-06-18 13:57:32 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:57:14 P004 Router did not receive a prefix from ISP .
2023-06-18 13:57:13 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:57:13 R106 PADT packet was sent by HG
2023-06-18 13:57:09 R020 PPPoE error: timed out.
2023-06-18 13:57:06 R101 PADI package was sent by HG
2023-06-18 13:57:06 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:57:06 R106 PADT packet was sent by HG
2023-06-18 13:57:02 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:57:01 R106-1 PADT packet was sent by HG. Reason: Previously sent LCP echo requests were not answered by the network-side interface.
2023-06-18 13:57:01 R106 PADT packet was sent by HG

1156

2 years ago

Rodrigo Nunes

Everytime that I try to host a game (private server) after some minutes (sometimes 1h, sometimes less) my internet crashes (disconnecting all devices in the house) and only comes back to normal operation after restarting the modem

Everytime that I try to host a game (private server) after some minutes (sometimes 1h, sometimes less) my internet crashes (disconnecting all devices in the house) and only comes back to normal operation after restarting the modem

Rodrigo Nunes
Everytime that I try to host a game (private server) after some minutes (sometimes 1h, sometimes less) my internet crashes (disconnecting all devices in the house) and only comes back to normal operation after restarting the modem

Hi Rodrigo,

please tell us a bit more about your home network: What specific contract do you have with Deutsche Telekom? Which devices are connected to your SpeedPort Pro Plus, and how? Which fimrware version is installed on the router? Do you have other network equipment in use, e.g., repeaters oder Powerline ?

Best wishes,

Thomas
1
Answer
from
2 years ago
Hello @teezeh @Christian Ha. , thanks for your reply, please see the details below:

What specific contract do you have with Deutsche Telekom? MagentaHome XXL

Which devices are connected to your SpeedPort Pro Plus, and how?

2 PCs via LAN

2 Mobile phones via WLAN (2.4 / 5.0)

1 Smart TV via WLAN (5.0)

1 Baby monitor via WLAN (2.4)

1 Work laptop via WLAN (5.0 - only during working hours)

Which firmware version is installed on the router? Latest (120141.5.5.043.0 / 2022-09-27)

Do you have other network equipment in use, e.g., repeaters oder Powerline ? No
0
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Answer
from
2 years ago
Hi there @Rodrigo Nunes,

First of all, congrats on your first activity in our forum I am sure we'll be able to find a solution.

Please make sure to fill in all the required information in your profile in the telekom hilft community.

Furthermore, @teezeh already asked some crucial questions - Tell us a bit about your network.

I'd be happy to take a look myself in order to exclude any issues being traced back to our infrastructure. Afterwards we can have a chat about everything in your network.

Kind regards

Christian H.
19
Answer
from
2 years ago
Hello @Louisa G. ,

I received the new router which I'm testing this evening, unfortunately the problem persists, still crashing when I was hosting an Age of Empires IV match and then keep crashing every 2min (affecting all devices in the house) until a restart the router. See the error log below.

As the router wasn't the problem, my guess is either something on Telekom side (because it used to work 2-3 months ago flawlessly), or an issue with the fiber optic modem?

2023-06-22 20:34:47A001Der Konfigurations-Service konnte nicht erreicht werden.
2023-06-22 20:34:46NT101Das Gerät mit der Firmware Version 120141.5.5.043.0 hat die IPv6 Systemzeit erfolgreich aktualisiert.
2023-06-22 20:34:40P005DNSv6 Server 2003:180:2:2000::53,2003:180:2:1000::53 wurden erfolgreich aktualisiert
2023-06-22 20:34:39ME104Router sendet Präfix 2003:e8:6f1d:d552::/64 ins LAN
2023-06-22 20:34:39P003Einwahl Router hat Präfix 2003:e8:6f20:2c00::/56 von ISP zugewiesen bekommen.
2023-06-22 20:34:39P005DNSv6 Server 2003:180:2:1000::53 wurden erfolgreich aktualisiert
2023-06-22 20:34:39P005DNSv6 Server 2003:180:2:2000::53 wurden erfolgreich aktualisiert
2023-06-22 20:34:38P001Vom Internetanbieter zugewiesene WAN IPv6-Adresse: 2003:e8:6fff:2025:f605:95ff:fe36:d221
2023-06-22 20:34:36PAM001Internetverbindung wurde mit der Download-Bandbreite: 550000 kbit/s und der Upload-Bandbreite 120000 kbit/s hergestellt.
2023-06-22 20:34:36R010-1Internetverbindung für die Automatische Konfiguration hergestellt.
2023-06-22 20:34:35P004Router hat kein Präfix von ISP erhalten.
2023-06-22 20:34:34R104PADS Paket wurde vom HG empfangen
2023-06-22 20:34:34R103PADR Paket wurde vom HG gesendet
2023-06-22 20:34:34R102PADO Paket wurde vom HG empfangen
2023-06-22 20:34:34R101PADI Paket wurde vom HG gesendet
2023-06-22 20:34:34R106-2PADT Paket wurde vom HG gesendet. Grund: Neustart des HG oder manuelle Internettrennung des Benutzers.
2023-06-22 20:34:34R106PADT Paket wurde vom HG gesendet
2023-06-22 20:34:30R020PPPoE-Fehler: Zeitüberschreitung.
2023-06-22 20:34:27R101PADI Paket wurde vom HG gesendet
2023-06-22 20:34:27R106-2PADT Paket wurde vom HG gesendet. Grund: Neustart des HG oder manuelle Internettrennung des Benutzers.
2023-06-22 20:34:27R106PADT Paket wurde vom HG gesendet
2023-06-22 20:34:21R009Internetverbindung wurde durch Speedport-Pro-Plus-120141-5-5-043-0 getrennt.
2023-06-22 20:32:03A103Das Gerät mit der Firmware Version 120141.5.5.043.0 kontaktiert den Konfigurations-Service.
2023-06-22 20:31:57A103Das Gerät mit der Firmware Version 120141.5.5.043.0 kontaktiert den Konfigurations-Service.
2023-06-22 20:31:17A103Das Gerät mit der Firmware Version 120141.5.5.043.0 kontaktiert den Konfigurations-Service.
2023-06-22 20:31:11A004Fehlermeldung des Konfigurations-Services.
2023-06-22 20:31:11A103Das Gerät mit der Firmware Version 120141.5.5.043.0 kontaktiert den Konfigurations-Service.
2023-06-22 20:31:06NT101Das Gerät mit der Firmware Version 120141.5.5.043.0 hat die IPv6 Systemzeit erfolgreich aktualisiert.
2023-06-22 20:31:05P005DNSv6 Server 2003:180:2:2000::53,2003:180:2:1000::53 wurden erfolgreich aktualisiert
2023-06-22 20:31:04P003Einwahl Router hat Präfix 2003:e8:6f20:1f00::/56 von ISP zugewiesen bekommen.
2023-06-22 20:31:04P005DNSv6 Server 2003:180:2:1000::53 wurden erfolgreich aktualisiert
2023-06-22 20:31:04P005DNSv6 Server 2003:180:2:2000::53 wurden erfolgreich aktualisiert
2023-06-22 20:31:03P001Vom Internetanbieter zugewiesene WAN IPv6-Adresse: 2003:e8:6fff:201b:f605:95ff:fe36:d221
2023-06-22 20:31:00PAM001Internetverbindung wurde mit der Download-Bandbreite: 550000 kbit/s und der Upload-Bandbreite 120000 kbit/s hergestellt.
2023-06-22 20:31:00R010-1Internetverbindung für die Automatische Konfiguration hergestellt.
2023-06-22 20:31:00P004Router hat kein Präfix von ISP erhalten.
2023-06-22 20:30:59R104PADS Paket wurde vom HG empfangen
2023-06-22 20:30:59R103PADR Paket wurde vom HG gesendet
2023-06-22 20:30:59R102PADO Paket wurde vom HG empfangen
2023-06-22 20:30:59R101PADI Paket wurde vom HG gesendet
2023-06-22 20:30:59R106-2PADT Paket wurde vom HG gesendet. Grund: Neustart des HG oder manuelle Internettrennung des Benutzers.
2023-06-22 20:30:59R106PADT Paket wurde vom HG gesendet
2023-06-22 20:30:53R106-2PADT Paket wurde vom HG gesendet. Grund: Neustart des HG oder manuelle Internettrennung des Benutzers.
2023-06-22 20:30:53R106PADT Paket wurde vom HG gesendet
2023-06-22 20:30:47G101::ffff:192.168.2.101 Anmeldung erfolgreich.
2023-06-22 20:30:43R020PPPoE-Fehler: Zeitüberschreitung.
2023-06-22 20:30:40R101PADI Paket wurde vom HG gesendet
2023-06-22 20:30:40R106-2PADT Paket wurde vom HG gesendet. Grund: Neustart des HG oder manuelle Internettrennung des Benutzers.
2023-06-22 20:30:40R106PADT Paket wurde vom HG gesendet
2023-06-22 20:30:40R009Internetverbindung wurde durch Speedport-Pro-Plus-120141-5-5-043-0 getrennt.
2023-06-22 20:30:31P001Vom Internetanbieter zugewiesene WAN IPv6-Adresse: 2003:e8:6fff:2011:f605:95ff:fe36:d221
2023-06-22 20:30:28PAM001Internetverbindung wurde mit der Download-Bandbreite: 550000 kbit/s und der Upload-Bandbreite 120000 kbit/s hergestellt.
2023-06-22 20:30:28R010-1Internetverbindung für die Automatische Konfiguration hergestellt.
2023-06-22 20:30:28P004Router hat kein Präfix von ISP erhalten.
2023-06-22 20:30:28R104PADS Paket wurde vom HG empfangen
2023-06-22 20:30:28R103PADR Paket wurde vom HG gesendet
2023-06-22 20:30:28R102PADO Paket wurde vom HG empfangen
2023-06-22 20:30:27R101PADI Paket wurde vom HG gesendet
2023-06-22 20:30:27R106-2PADT Paket wurde vom HG gesendet. Grund: Neustart des HG oder manuelle Internettrennung des Benutzers.
2023-06-22 20:30:27R106PADT Paket wurde vom HG gesendet
2023-06-22 20:30:20R101PADI Paket wurde vom HG gesendet
2023-06-22 20:30:20R106-2PADT Paket wurde vom HG gesendet. Grund: Neustart des HG oder manuelle Internettrennung des Benutzers.
2023-06-22 20:30:20R106PADT Paket wurde vom HG gesendet
2023-06-22 20:30:16R009Internetverbindung wurde durch Speedport-Pro-Plus-120141-5-5-043-0 getrennt.
2023-06-22 20:30:15R106-1PADT Paket wurde vom HG gesendet. Grund: Vorher gesendete LCP Echo Anfragen wurden von der netzseitigen Schnittstelle nicht beantwortet.
2023-06-22 20:30:15R106PADT Paket wurde vom HG gesendet
0
Answer
from
2 years ago
@Rodrigo Nunes

Thank you for your feedback. Does it really only crash when you host a server? Does only the game or the connection to the server break or does the router restart at that moment?

Many greetings

Timur K.
0
Answer
from
2 years ago
Hi @Timur K. ,
It crashes 100% of the time when I try to host (after 30min to 1h, not immediately). Although it also crashes randomly (but much less frequent) during the day when I'm just working at home office or watching TV.

When it happens the DLS connection turns to "Disconnected" in the speedport modem, therefore all the devices loses internet connection, then it tries to reconnect automatically and the connection is back after 2-3min and sometimes it keeps trying without success (or its back up again and crashes 1min later), so I need to intervene and restart the router (via the router config page) to fix it.
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Accepted Solution
accepted by
2 years ago
Hi @Christian Ha. ,

Thanks for your support! The Telekom technician tested the LAN network and identified the issue with the network socket in the living room, it seems the device doesn't fully support the full connection speed and is causing all the crashing/low speeds issues.

I have contacted property management to get that fixed/replaced and as of now I put the router next to the modem in the separate room and I'm only using WiFi, everything is working normally, no more crashes or low speed as you can see in the latest tests below.

0